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Bio

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Melissa Fernandez is a seasoned healthcare professional with 15+ years of experience in administration, leadership, and customer service. She has a strong background in managing programs, supervising teams, and providing excellent communication with participants and stakeholders. Melissa holds a degree in Medical Billing and Coding from HoHoKus-Hackensack School of Business and Medical Sciences.

Experience

    • Supervisor Support Broker

    • NJ I&A Supervisor 1
      • Mar 2021 - Present

    • Lead Consultant
      • Apr 2017 - Mar 2021

      Supervise Consultant under meHandle escalationEstablish great communication with the participant and help them understand the programGuide participants with the Personal Preference ProgramGuide participants with the application for the state program Guide participants to have a more independent lifeInitial home visit and Quarterly Home visitGuide them with their Cash Management PlanCRM databaseProcess applications for EORs and Employees of the programSchedule appointmentsProvide training for EORs and Employees of the program

    • PPP Consultant
      • Sep 2014 - Mar 2017

      Establish great communication with the participant and help them understand the programGuide participants with the Personal Preference ProgramGuide participants with the application for the state program Guide participants to have a more independent lifeInitial home visit and Quarterly Home visitGuide them with their Cash Management Plan

    • Receptionist
      • Jan 2015 - Jul 2015
      • Union City

      General Administrative duties e.g. [answer phone, charge patient, schedule appointment, answer and fax pharmacy calls, etc.]Write down messages and hand to the doctor by the end of the dayKnowledge of Aprima systemCheck in/check out patientVerify patient information (address, phone number, insurance etc)Assist in writing Referrals to other specialist, Transportation services, etc

    • registration team leader
      • May 2009 - Aug 2014

      customer service, intake information, currently over seeing the clinic, administrative duties, oversaw clinic while Coordinator was on maternity leave

Education

  • 2007 - 2008
    HoHoKus-Hackensack School of Business and Medical Sciences
  • 2005 - 2006
    Chubbs insitute
    Medical billing and coding
  • 2001 - 2005
    emerson high school

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Health, Wellness and Fitness”

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