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Melissa Fennell profile image

Melissa Fennell

Customer Service & Administration Man... at Martignetti Companies
Intro Book
Operations and customer service expert with over 20 years of experience delivering exceptional customer experiences.
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Location
Stratford, Connecticut, United States...
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Bio

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Melissa Fennell is a seasoned customer service and operations professional with over 20 years of experience in managing teams, improving processes, and delivering exceptional customer experiences. She has held various roles, including Consumer Relations Manager, Director of Customer Service and Event Support, and Customer Service & Administration Manager. With a strong educational foundation, including a Bachelor's degree from Southern Connecticut State University and a High School Diploma from Trumbull High School, Melissa has developed a unique blend of technical, business, and soft skills. Her expertise spans process improvement, team leadership, customer service, and operations management.

Experience

  • Martignetti Companies
    • United States
    • Customer Service & Administration Manager
      • Jul 2021 - Present
      • United States
  • Reed Exhibitions
    • Norwalk, CT
    • Director of Customer Service and Event Support
      • Jan 2005 - Dec 2020
      • Norwalk, CT

      Accomplishments (Awards):Customer Focus Award, 2007Ace Award, 2008 & 2010People’s Choice Award “Valuing Our People”, 2010 & 2011Team of the Year, 2015Outstanding Performer, 2017 & 2018

  • Yoh Managed Staffing
    • Stamford, CT
    • Client Services Project Manager
      • Nov 2004 - Jan 2005
      • Stamford, CT

      Recruited clinical research and drug development professionals for positions within the pharmaceutical, biotech, and medical device industries. Reviewed applicants resumes to identify and summarize relevant experience and hard and soft skills. Followed up regularly with candidates and customers...

  • Remington Products Company, LLC
    • Bridgeport, CT
    • Consumer Relations Manager
      • May 2000 - Sep 2004
      • Bridgeport, CT

      Managed day-to- day operations of in-house employees and oversaw two out-sourced consumer service operations. Ensured Client goals were met or exceeded. Conducted frequent call monitoring and feedback of Customer Service Reps. Coordinated all systems and activities necessary for on-going progra...

  • Pepperidge Farm
    • United States
    • Manufacturing
    • 700 & Above Employee
    • Supervisor Technical Services
      • Jul 1998 - May 2000

      . Supervise, schedule and coach a ten-member team of customer service representatives providing service to a 3,000+ sales force 6 days a week. Technology upgrades Depot/SDA, Depot hardware maintenance plan, Accounts payable, Department Budget, Liaison between Pepperidge Farm and Fujitsu/ICL for Handheld computers spares management, repair center operations and the rollout of new SDA computer equipment. Initiate process and improvements at Fujitsu’s repair center in Texas and lead the overall process enhancements between Fujitsu and Pepperidge Farm. Continually develop written procedures for both Fujitsu and Pepperidge Farms internal use. CSC software upgrades,

    • Team Leader - SDA Services
      • Jun 1996 - Jul 1998

    • Distributor Service Representative
      • Dec 1993 - Jun 1996

Education

  • 1989 - 1993
    Southern Connecticut State University
  • Trumbull High School

Suggested Services

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Industry Focus. “Customer Service”

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