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Bio

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Melissa Dean is a seasoned customer service professional with over 10 years of experience in managing customer satisfaction, team building, and process improvement. She has held various roles, including Office Supervisor at Copart, Agent at Vern Fonk Insurance, and CSR at Copart, providing excellent customer service, handling payments, and processing sales documents. Melissa is licensed in lines: Life, Disability, Property, and Casualty.

Experience

  • Copart
    • Arlington, WA
    • Office Supervisor
      • Jun 2014 - Present
      • Arlington, WA

    • Agent
      • Feb 2013 - Feb 2014

      Provide excellent customer service to current, past and potential customers. Review customer files and coverage's in order to determine need. Calculate premiums and establish payment methods.File, scan and upload policy contracts and as needed per state and company guidelines.Licensed in lines: Life, Disability, Property, and Casualty.

    • CSR
      • Sep 2010 - Feb 2013

      Provide customer care to buyers, sellers, drivers and insureds in an Insurance auto auction. Handle payments and process sales documents. Scan and upload buyer and seller documents to our image database. Answer customer concerns using a multi-line phone system in a fast paced office environment.

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance”

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