Experience

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  Marriott International

  • Hotel Inspector, Guest Service Representative, Food & Beverage
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  Marriott International

  • Glendale, California, United States

  • Hotel Inspector, Guest Service Representative, Food & Beverage

    • Jan 2021 - Present
    • Glendale, California, United States

    Hotel Inspector, Front Desk, F&B Residence Inn Marriott Glendale 2021-Present*Open Housekeeping, break boards following city ordinances regarding square footage*Do property walks and report anything needing attention to the correct department*Communicate departures, stay overs and othe...

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  Airbnb

  • Hollywood Hills CA

  • Superhost, Property Manager & Event Coordinator

    • Nov 2020 - Jun 2023
    • Hollywood Hills CA

    Proud Superhost and property manager of a vintage Hollywood celebrity estate in the Hollywood Hills! Our upscale, luxury property caters to Oscar winners, music producers, international writers, TV producers and business executives. I handle all communication with our guests from start to finish....

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  Sprinkles Cupcakes

  • Greater Los Angeles Area

  • Shift Lead

    • Nov 2019 - Jan 2021
    • Greater Los Angeles Area

    *Management level position overseeing all operations for front & back of the house*Demonstrating proper policies and procedures with enthusiasm while contributing to company culture & values, train new hires, bake and frost when needed*Count the banks and safe daily, balance registers, co...

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  Like Sugar Bakery

  • United Kingdom

  • Owner, Baker & Decorator

    • Sep 2014 - Jun 2019
    • United Kingdom

    *American style bakery making custom cakes & treats using innovative & unique flavors*Compliant with all local regulations associated with a home food business in the UK*Networked with local businesses to establish good community relationships and support*Followed all food safety and hygi...

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  Sainsbury's

  • United Kingdom

  • Customer & Trading Standards Manager

    • Jul 2015 - Feb 2019
    • United Kingdom

    *Store manger for the second largest retailer in the United Kingdom*Hands on role model, oversaw team work to reach common goals and motivate staff*Deliver high levels of customer satisfaction to increase loyalty and maximize sales*Trained, developed and supported employees to achieve consistency...

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  Marriott International

  • Event Services, Food & Beverage, Guest Service Representative

    • Oct 2014 - Jul 2015

    *Assist with set up and live execution of events such as weddings and meetings*Maintain inventory for banquets and pull necessary items for events such as linens and dishes*Work with groups coming to the hotel for events at the racecourse*Take care of guests in traditional front desk role as well as F&B including bar and room service

  • Event Services, Guest Service Representative, Front Desk, Food & Beverage, Night Audit

    • Dec 2009 - Sep 2014

    *Provided memorable experiences for guests utilizing positive interactions*Give a positive first impression to guests & offer local insight with great recommendations *Utilized Fosse system to process operational needs, some MARSHA experience*Extensive knowledge of hotel guest loyalty rewards program & upheld brand standards*Trained new hires on daily hotel operations, also ran night audit *Strong relations with Sales, handling groups, room blocks, group rates, special requests *Inventory and ordering for hotel retail market and made weekly front desk schedules *Set up for private events, followed BEO reports, cooked & cleaned for breakfast & evenings*Effectively handled internal and external customers, rational problem solver*Strong knowledge of hotel operations, personnel relations, safety and quality assurance

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  HARD ROCK CAFE

  • Orlando & Las Vegas

  • Corporate Trainer, Tour Guide, Host, Live Events

    • Apr 2007 - Apr 2010
    • Orlando & Las Vegas

    *Staff Trainer for new employees at world’s largest HRC at Universal City Walk Orlando *Corporate Trainer, opened world’s second largest HRC on the Las Vegas strip *Advanced knowledge of customer loyalty program known previously as the All Access card*Heavy promotion of the brand identity as well...

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  Tupperware Worldwide HQ & Convention Center

  • Orlando, Florida Area

  • Special Event Sales Manager & Wedding Coordinator

    • Mar 2001 - Oct 2003
    • Orlando, Florida Area

    *Convention Services Director in charge of planning, coordinating & executing all events *Communicated with all other departments and off-site vendors to exceed guest expectations*Handled all meeting & site inspections with potential clients as well as contracts*Negotiated contracts for s...

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  Walt Disney World

  • Orlando

  • Performance Theming Server & Disney's Weddings

    • Mar 2001 - Sep 2003
    • Orlando

    *Entertained resort guests and provided them with food & beverage *Knowledgeable about Disney, several guest service letters & awards *Cross trained with Disney Weddings & Event Services *Worked with social events, corporate meetings: set up, food & beverage, banquets

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  Marriott International

  • Orlando, Florida, United States

  • Reservations, Front Desk, PBX

    • Mar 2001 - May 2002
    • Orlando, Florida, United States

    This Courtyard by Marriott was a 355 room hotel close to Downtown Disney at Walt Disney World.Front Desk: first impression for arriving guests, use Fosse to process all guest folios, payments, arrivals and departures. Provide Disney & other knowledge of local area.Reservations: complete rese...