Experience

• 

  Royal Caribbean Group

  • United States
  • Travel Arrangements
  • 700 & Above Employee

  • Senior Fleet Manager Onboard Sales

    • Oct 2023 - Present

  • Fleet Manager Onboard Sales

    • Jan 2019 - Present

    Sales Coach to Shipboard Cruise Sales Managers and their teams. Provides Sales support, assists with and seeks out revenue/ sales volume opportunities, conducts audits, training, troubleshoots, shares best practices, bridges shoreside and shipboard communication

  • Traveling Cruise Sales Manager (TCSM)

    • Jun 2019 - Present

• 

  Royal Caribbean International

  • United States
  • Travel Arrangements
  • 700 & Above Employee

  • Loyalty & Cruise Sales Manager

    • Dec 2006 - Jan 2019

    Loyalty Ambassador. Responsible for fostering loyalty to the company, correct distribution of benefits and execution of the Crown & Anchor Society program. Cruise Sales Consultant/ Cruise Sales Manager. Responsible for meeting/ exceeding monthly sales targets, developing Sales Associates, processing Royal Caribbean Visa Credit Card applications, creating new revenue generating opportunities. Averaging a monthly 110-125% to goal consistently, Creating numerous marketing and advertising flyers and other materials daily, which assist in revenue generation, delivering powerful speeches twice per week, to audiences in the hundreds or a couple thousand, building and executing Power Point Presentations on a variety of itineraries, excursions and Royal Caribbean, Celebrity Cruise Lines and Azamara Cruise ships. producing numerous recorded and live television commercials, the most recent in April 2017, to showcase one of Royal Caribbean's ships in particular and to reach Travel Agents, Hosting live Morning Show programs and Expos most recently on Royal Caribbean International's Liberty and Independence and Harmony of the Seas, writing Standard Operating Procedures for the NextCruise program with Royal Caribbean International. Year to date achievement (May 2017) – generated over 13M, over 100% to goal and consistently in the top tier of Cruise Sales Managers’ ranking

  • Group Coordinator

    • Jan 2004 - Nov 2006

    Managed Group accounts. Provided meeting spaces for a variety of functions. Assisted with room set up, decorations and special needs for all contracted groups. Promoted additional group services on board for revenue generation. Responsible for ensuring repeat group business.

  • Guest Services Officer

    • Jun 2003 - Dec 2003

    Front Desk Operations, general Customer Service and cash transactions.

• 

  T.W.I.R.L. Ltd

  • Trinidad and Tobago

  • Design Consultant

    • 2001 - 2002
    • Trinidad and Tobago

    Responsible for designing a line of wrought iron outdoor furniture, meant for use in the hotel industry, in the Caribbean. Supervised a team of 12 Artisans/Fabricators through to the final decorating and quality control. Responsible for accurate pricing and marketing of the product line.

• 

  Trinidad and Tobago Ministry of Education

  • Trinidad and Tobago

  • French Teacher

    • 1990 - 2000
    • Trinidad and Tobago

    Taught French language and administered curriculum, measured performance, hosted meetings for parents and students to discuss student development (ages 10 -18 yrs,). Continuously planned, updated and created learning material in addition to approved curriculum.