Experience

• 

  Affordable Dentures & Implants

  • Charlottesville, Virginia, United States

  • Office Manager / Patient Scheduling Coordinator / Insurance Specialist

    • Sep 2021 - Jan 2023
    • Charlottesville, Virginia, United States

    • Primary responsibility is to engineer, monitor and manage the dental schedule for specialty dental provider and help patients understand their treatment needs, treatment options and payment options. • Coordinate daily schedule with staff and dentist reviewing patient treatment needs and availab...

• 

  UVA Health System

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • OR and Clinic Procedure Scheduler

    • May 2017 - Sep 2021

    • Schedules office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code. • Schedules diagnostic and imaging tests to be completed at UVA. Schedules office and hospital based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency. • Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital based procedures. • Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care serves • Enters notes/special instructions needed for scheduling in the electronic medical record. • Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider. • Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients. • Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed. • Ensures patients have proper medical clearance and pre-surgical testing as needed. • Completes pre-procedure phone calls and confirms appointment times with patients via telephone. • Ensures proper follow-up appointments are scheduled at the time the procedure is scheduled. • Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors. • Assists other members of the department as needed. • Other duties as assigned.

  • Patient Access Associate (Temp)

    • Feb 2017 - Jul 2017

    • I was hired under contract as a 6-9 month temp staff to learn and navigate the existing A2K technology program and new EPIC software program set to roll out in July 2017. My role was to seamlessly and efficiently fill any office position while permanent employees trained in the new EPIC software and foster more training once they returned to their position.

• 

  Family Dollar

  • Charlottesville, Virginia

  • Recovery Specialist

    • Jan 2017 - Oct 2018
    • Charlottesville, Virginia

    • Provide an exceptional customer experience by ensuring the customer is always the priority • Assist in replenishment of merchandise onto the sales floor from the stockroom • Participate in stockroom maintenance, organization, and housekeeping • Retrieve additional merchandise for customers as r...

• 

  PhotoWorksGroup

  • United States
  • Graphic Design
  • 1 - 100 Employee

  • Exhibits Manager

    • Jan 2010 - Oct 2016

    I am a creative, energetic, results-driven exhibit and trade show manager. I bring comprehensive project management and execution experience to PWG in marketing communications programs, trade shows, conferences, meetings and events.I consistently demonstrate the ability to manage multiple projects with tight deadlines and deliver exceptional results under pressure. I successfully work throughout the trade show, conference and event supply chain, encouraging multiple vendors to deliver top quality outcomes on time and on budget.I assemble and manage the support teams for my projects -- including design, graphics production, show service logistics, point-of-purchase displays, custom booth fabrications and rentals and external relationships with global I&D business partners -- to ensure overarching project goals are communicated consistently and, most importantly, are executed well.I organize and coordinate trade shows for multiple clients worldwide. Floor space ranges from 10’x10’ to 20’x40’.My passion is collaborating with clients to deliver fully integrated event marketing programs.

  • Sales Executive

    • Jan 2009 - Dec 2009

    Coordinate and participate in sales events necessary for meeting and exceeding sales goals as established by sales director.Communicate location sales status updates to management. Interface with customers, advise customers, and answer questions relating to products and services, billing, and all other issues and concerns.Demonstrates strong understanding of company products and services.Evaluate customers' potential product needs and makes appropriate recommendations.Effectively communicates and demonstrates a high level of comfort selling company products and services.Informs customers of products and pricing models, as well as competitive advantages.Meets and exceeds sales goals within the guidelines established by management.Reports on the number of sales contacts daily, and other metrics as required.

  • Project Manager / CSR

    • Jun 2005 - Jan 2009

    As a Project Manager I work with a considerable degree of independent accountability, technical and administrative work to direct and manage project sales from beginning to end; effectively communicates project expectations to production personnel; and proactively liaises with customers on an ongoing basis. As a CSR I answered the phones, providing general and specialized information; assist customers with project orders, making recommendations on materials, design, and methods of installation; draft and submit quotes and proposals; organize and maintain records, files and logs to support work processes in departments of assigned responsibility. Perform purchasing duties for designated materials, supplies and/or services; obtains and, when assigned, evaluates bids; recommends the award of bids, selecting appropriate vendors and suppliers; prepares purchase orders.

• 

  Broadway Limited Imports

  • Waynesboro, Virginia

  • Office Manager / International Sales Assistant

    • Apr 2004 - Jun 2005
    • Waynesboro, Virginia

    • My responsibilities included; assisted the Director of Sales in increasing sales revenue from $7M to $10M, tracked project sales & production schedules, direct company liaison for direct customers, 370 domestic & international retailers, negotiated win-win customer service solutions, en...

• 

  R. Scott Knierim and Mary Gail Krese, DDS

  • 2778 Hydraulic Road Charlottesville, VA 22901

  • Office Manger

    • Jul 1996 - Dec 2003
    • 2778 Hydraulic Road Charlottesville, VA 22901

    * Managing AR* Processing insurance information, confirm eligibility, etc* Interaction with Insurance Companies via web or phone* Manage patient office flow* Schedule/confirm appointments* Checking patients in and out* Filing/faxing/mailing/scanning documents* Answer phone calls, emails, other me...

• 

  Albemarle County Public Schools

  • Broadus Wood Elementary

  • Teacher

    • Aug 1992 - Jun 1994
    • Broadus Wood Elementary

    Meets and instructs the students(s) in the locations and at the time designated; Develops and maintains the physical environment of the classroom that is conducive to effective learning within the limits of resources provided by the system; Prepares for classes assigned and shows evidence of prep...

• 

  Monticello Area Community Action Agency (MACAA)

  • Forest Street, Charlottesville, VA

  • Lead Preschool Teacher (Head Start Program)

    • Jan 1988 - Jun 1992
    • Forest Street, Charlottesville, VA

    Head Start takes a comprehensive approach to meeting the needs of young children. There are four major components to Head Start: • Education: Providing a variety of learning experiences to help children grow intellectually, socially, and emotionally.• Health: Providing health services such as imm...

• 

  Westminster Child Care Center

  • 190 RugbyRoad Charlottesville, VA

  • Lead Substitute Teacher

    • Aug 1985 - Dec 1988
    • 190 RugbyRoad Charlottesville, VA