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Melinda Rodriguez

Patient Access Representative at Mercy

Intro Book

Operations management professional with expertise in customer service, leadership development, and team building.

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Location

Lubbock, Texas, United States, US

Skills

Customer Service
Leadership Development
Inventory Control
Call Center
Call Centers
Employee Training
Management
Team Building
Quality Assurance
Operations Management
Medicare
Show all

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$45.0

Hourly Rate

How This Rate is Calculated

Based on the skills and experience listed, I estimated an hourly rate of $45. Considering the lack of specific industry demand, location, or salary benchmarks, this rate is a conservative estimate. It's lower than the average salary for operations managers in the US, which ranges from $60,000 to $100,000 per year. However, Melinda's experience in customer service and team building suggests she may be able to command a higher rate in a specific industry or location. A more accurate estimate would require additional information about her current role, industry, and location.

Bio

Generated by

Topline AI

Melinda Rodriguez is a seasoned operations management professional with 20+ years of experience in customer service, leadership development, and team building. She has a strong background in managing day-to-day operations, providing support to customer service supervisors, and overseeing quality assurance and production standards. Melinda has worked in various roles, including Patient Access Representative, Manager, Customer Service Dept, Government Unit Supervisor and Claims Unit Supervisor, and Customer Service Representative I & II.

Experience

Mercy
- Patient Access Representative
Mercy
- Patient Access Representative
  - Jul 2016 - Present
FirstCare Health Plans
- Lubbock, Texas Area
- Manager, Customer Service Dept
  - Dec 2009 - Jan 2015
  - Lubbock, Texas Area
  Consistently manage day-to-day operations Provide support to Customer Service Supervisors, Support staff, and Customer Service RepresentativesEffectively communicate with internal and external departments Keep senior leadership abreast to potential performance obstacles and offer possible solutions
FirstCare

United States

Insurance

200 - 300 Employee
- Government Unit Supervisor and Claims Unit Supervisor
  
  Nov 2005 - Dec 2010
  
  Provide support to all Customer Service staff in call centerCoach and Mentor 14 representativesOversee Quality assurance and Production Standards goals for both Claims and Customer Service dual roles.Provided support for Customer Service DirectorGovernment Programs SupervisorSupport Manager for Operations Specialist unitStreamline interdepartmental and operational strategies
- Customer Service Representative I & II
  
  Oct 2000 - Oct 2005
  
  Answer inbound phone calls regarding benefits inquiries, claim status, enrollment verification, premium inquiries, provider network, potential membership, complaints and appeals, authorizations. Supervisor Support Quality Customer ServiceAdmin Secretary Support

Education

Amarillo College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Health, Wellness and Fitness”

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Melinda Rodriguez

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$45.0

Hourly Rate