Experience

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  Superfeet Worldwide

  • Ferndale, Washington, United States

  • CRM & Technology Integration Specialist

    • Aug 2021 - Present
    • Ferndale, Washington, United States

    Execute on all aspects of Technology Sales Process from Lead to Installation.Strong skills with data management in Excel and CRM-Dynamics.Coordinate with multiple internal departments and external partners to ensure successful transactions.

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  Samson Rope Technologies

  • Ferndale, Washington

  • Customer Service Representative III

    • Jan 2019 - Aug 2021
    • Ferndale, Washington

    Processed customer requests, orders, quotes, credits and returns in accordance with policies and procedures.Data Management: CRM (SalesForce), ERP (SYSPRO), EDI systems, Excel, etc.Coordinated with other departments (Sales, Procurement, Scheduling, Engineering, Logistics, Shipping, etc.) to meet all customer specifications.

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  FastCap LLC

  • Ferndale, Washington

  • Accounts Receivable and Customer Service

    • Sep 2015 - Nov 2018
    • Ferndale, Washington

    Resolved customer issues with regard to payment, products, shipping, invoicing, etc.Used ERP Sage BusinessWorks for accounts receivable, order entry, and compiling/analyzing reports as needed to solve office problems.Implemented Lean Manufacturing techniques for continuous improvement in all work processes.

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  E2 Fitness Center, Fitness Is Cool, and Thrive Community Fitness

  • Ferndale and Lynden, Washington

  • Personal Trainer and Group Fitness Instructor

    • Nov 2010 - Aug 2015
    • Ferndale and Lynden, Washington

    Maintained confidentiality and organization with client training programs and progress through MacOS and email/phone/text communications.Started and ran my own small business, Fitness is Cool (2012-2013).

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  Whatcom Community College

  • Bellingham, Washington

  • Instructor

    • Apr 2008 - Mar 2009
    • Bellingham, Washington

    Used Microsoft Office Suite to develop and deliver lectures, organize student grades and results, and create exams for a diverse cohort of students, including many from international and underrepresented populations.Strictly adhered to self-imposed deadlines for grading and follow-up with student assessments.

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  AstraZeneca

  • Everett, Washington

  • Pharmaceutical Sales Representative

    • Oct 1998 - Aug 2004
    • Everett, Washington

    Provided education and sales support to physician customers with respect to portfolio medications.Focused sales efforts by studying and analyzing sales patterns, as well as trends in disease management and treatment.A regional leader in scientific understanding and CRM (Compass) usage.