Experience

• 

  Southwest Airlines Co

  • Flight Attendant

• 

  Southwest Airlines

  • BWI-Based

  • Flight Attendant

    • Mar 2018 - Present
    • BWI-Based

    IF the sky is the limit, why not work there? I have the best office view in the world, I work with the best people and my customers are the best, too! There is no greater calling (in my opinion) so I am overjoyed with where I am at and how I got here. There are no bad days in this job, no 9-5’s, no monotony, and I get to travel & meet new people. I love hearing my passengers stories, I love sharing my own. Nothing gives me greater joy than making them laugh or smile, getting hugs is the best! I’m known as a ‘baby whisperer’ and snuggle the babies any chance I get! Being unable to carry my own, I have the best of both worlds, I can soothe the baby’s anxieties & the parents. Win-Win! I LUV my ‘job!’

• 

  CEO of My Life

  • 17601

  • Chief Awesome Officer (CAO)

    • Nov 1997 - Present
    • 17601

    Keeping myself awesome for 26 years and counting.

• 

  QVC

  • Lancaster, Pennsylvania Area

  • Support Analyst

    • 2003 - 2018
    • Lancaster, Pennsylvania Area

    QVC - IT Vendor Management Office - West Chester, PA (Corporate) -Structured the negotiation, responsibilities & resources to create a formal IT vendor management discipline within the IT Department-Established and built relationships w/ vendors to supply products & services to QVC while ensuring that they meet or exceed their contractual obligations by delivering quality products & services on time-Analyzed financial/qualitative data for the vendor's performance including the reduction of IT-related costs-Established & monitored the Vendor Service Level Agreements (SLA) against contract terms for primary vendors and business partners -Monitored contractual agreements w/ vendor companies achieving best practices were in place & aligned with QVC's client contractual agreements. -Worked w/ all levels of management to establish Vendor SLA's & metrics dashboard including quality measurements, including the use of industry data to monitor vendor management operations and success. -Managed & improved vendor performance, monitored & mitigated vendor risks through regular review & evaluation of internal & external SLA’s to identify areas of improvement-Support the IT Leadership, Finance, and Procurement teams to simplify and streamline financial processes-Ensured that goods & services were invoiced within the month they occurred & that goods/services were not provided without proper documentation -SME in Coupa Software for IT Vendors & IT ManagementQVC Supply Chain Analyst - Lancaster, PA -Oversaw daily operations for Inbound Department (Bin Storage)-Developed processes for NCO Liquidation Shiporder to creating a streamlined pick/audit process-Established guidelines to reduce exception moves at packline for Outbound Customer Orders -SME in WMS, IBM/CICS, WCS, WO, Access-Established goals and objectives with individuals-Created short & long-range goals for the Distribution Center-Advanced & taught research capabilities for discrepancies in the DC

• 

  Humane League of Lancaster County

  • Lancaster, PA

  • Animal Control & Care Team

    • Jan 2002 - Oct 2003
    • Lancaster, PA

    All I ask is that you spay & neuter your animals and keep them for the entirety of their lives. It’s really a simple request.

• 

  United States Air Force

  • Wichita Falls, Texas

  • Loadmaster

    • Jun 2001 - Nov 2001
    • Wichita Falls, Texas

    I joined to serve my country but some medical issues prevented me from following through with my goals.