Experience

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  Coaptech

  • Chief Of Staff And Operations Specialist

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  Harford County Volunteer Fire and EMS Foundation

  • Baltimore, Maryland Area

  • EMT

    • Jun 2016 - Nov 2016
    • Baltimore, Maryland Area

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  Silver Service of Maryland, LLC

  • Aberdeen, Maryland

  • Owner, Senior Move Manager

    • Aug 2014 - Nov 2015
    • Aberdeen, Maryland

    Silver Service of Maryland provides a range of services to assist seniors in their transitions from homes to Senior living facilities, smaller homes or the home of a family member. Located in Harford County, Maryland, we serve the Harford, Cecil and Baltimore County areas. We offer much more than a basic moving service, because senior moves are complex and require special attention to detail. Silver Service of Maryland can also assist with your estate sale, downsizing sale or living estate sale.Contact us for a free consultation!http://www.silverserviceofmd.com/

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  SafeNet

  • Belcamp, MD

  • Associate Business Analyst

    • Sep 2013 - Aug 2014
    • Belcamp, MD

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  Surgical Information Systems

  • United States
  • Software Development
  • 500 - 600 Employee

  • Analytics Analyst

    • Oct 2012 - Sep 2013

    -Implemented, trained, and customized SIS Analytics Business Intelligence tool built in QlikView during on-site visits to clients, which consist of managers and analysts at medium to large hospitals-Provided post-live client software support and designed customized dashboard elements and views in SIS Analytics

  • Business Analyst

    • Jan 2010 - Oct 2012

    - Developed and maintained QlikView dashboards for Client Operations leadership to analyze financial forecast, utilization, client loyalty, and project performance- Lead the design, implementation, and user training of a Project Manager toolkit that included financial summaries, project statuses, tickets, survey results, and milestones with automated reporting all within SalesForce CRM- Designed and implemented automated Customer Support interaction surveys in SalesForce as part of the company-wide Net Promoter Score initiative to improve client loyalty. Created a QlikView dashboard to findtrends and drive improvement in Support- Acted as the department-wide administrator for OpenAir (Professional Services Automation software), SalesForce.com (Customer Relationship Management), and QlikView (Business Intelligence), supporting users ranging from analysts to executive level- Recognized as Employee of the Quarter (2010 Q4) and received the Core Values Award (2011)

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  Concurrent Computer Corporation

  • Business Analyst

    • Aug 2009 - Dec 2009

    • Managed collaboration between IT and Engineering to develop a new time sheet system with hundreds of project numbersthat also processes data to determine utilization across a 400-person company• Created company profiles for competitors to find new business opportunities

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  American Woodmark

  • Engineering Co-op

    • 2007 - 2007

    • Trained in Lean Manufacturing/ Six Sigma and participated in Kaizen events which included creating a new layout for a drawerassembly cell which cut production time in that area in half• Created a plant flow diagram using AutoCAD to gain a broad overview of the plant operation structure in order to investigateinefficiencies in the process flow and identified opportunities for future Kaizen events• Designed and drew a new plant lighting layout in order to exceed OSHA standards• Took measurements and drew a prototype of a mezzanine, contacted a vendor for fabrication, then managed an installationteam of 4 maintenance technicians