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Melanie Humphrey is a seasoned insurance professional with 29 years of experience in project management, business development, reinsurance, risk management, and process improvement. She has held various leadership positions at HSB - Hartford Steam Boiler, including VP Client Operations Management and Client Operations Manager. Melanie has a strong background in business strategy, business planning, and business analysis, and has worked in the insurance industry for most of her career.

Experience

    • United States
    • Insurance
    • 700 & Above Employee
    • VP Client Operations Management
      • Feb 2022 - Present

      Responsible for leading a team of Client Operations Managers who own the onboarding of specialty insurance and non-insurance products and services while maintaining the operational health of our partner engagements. This team drives cross-functional connectivity both internally and externally and acts as dot-connectors in client challenges and opportunities. Digital Operations LeadWomen's Inclusion Network Circle Leader Diversity and Inclusion - Treaty Division Contributor

    • AVP, Client Operations Management
      • Jun 2021 - Feb 2022

      Responsible for leading a team of Client Operations Managers that own the onboarding of specialty reinsurance products and services while maintaining the operational health of our partner engagements.Digital Operations Lead, Women's Inclusion Network Circle Leader, Diversity and Inclusion - Divisional Contributor

    • Client Operations Manager, AVP - Central Region
      • Feb 2002 - Jul 2021

      Manages the implementation of specialty reinsurance products and services through an innovative integration model that results in revenue opportunities for HSB and our partners.Leader in process improvement and development activities that improve operational outcomes for internal and external stakeholders. Digital synergies operational lead.

    • Client Manager
      • Jan 1998 - Feb 2002

      Business development, including business planning & sales strategy development. Coordination and facilitation of Continuing Education classes.

    • Underwriting Specialist
      • Sep 1996 - Jan 1998

      Evaluation and risk assesment of commercial property business for the purpose of equipment breakdown reinsurance.

    • Administrative Assistant
      • Dec 1994 - Sep 1996

Suggested Services

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Industry Focus. “Insurance and Risk Management.”

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