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Megen Gildon is a seasoned management professional with 25+ years of experience in project management, telecommunications, and customer service. She has developed Standard Operating Procedures, managed project schedules, and facilitated task management of 24x7 Support Centers. Megen holds a Bachelor of Science in Business Communications from the University of Phoenix.

Experience

    • Mission Engagement Sr. Program Manager at Tyche Consulting LLC, Cybersafe Certified
      • Oct 2013 - Present

      • Responsible for Project Management Office development and staffing of worldwide Mission Engagement Support Specialist• Develop Standard Operating Procedures• Manage Project Schedules• Facilitate project deliverables and task management of 24x7 Support Center• Executive Account Management for Key partners and accounts• Supports the CEO on mission critical task management

    • Public Safety Implementation Sr. Project Manager
      • Jun 2003 - Oct 2013

      • Drafted action plans and led meetings with department executives to review project status and proposed changes.• Delegated workloads associated with large projects, built reports in Excel, and performed final quality assurance.• Provided hands on training and expertise to team members for Microsoft office tools and internal systems.• Executed accounts receivable reporting enhancements and reconciliation procedures• Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.• Addressed and resolved non-routine, complex and unexpected variances.

    • Account Manager
      • Mar 1999 - Jun 2003

      • Supervised Accounts Payable and Cash departments.• Increased profits by developing, initiating, and managing recap program.• Developed department's first incentive performance plan which motivated staff and resulted in a 26% increase in sales.• Surpassed revenue goals in four consecutive quarters.• Created executive analysis reports highlighting business issues, potential risks and profit oppor-tunities.• Negotiated and reviewed business contracts and financial models with profitability and financial success in mind.• Managed accounting operations, account reporting, and reconciliations.

Education

  • 2005 - 2009
    University of Phoenix
    Bachelor of Science in Business Communications, Business Communication/ Public Relations
  • 2004 - 2008
    University of Phoenix
    Bachelor's degree, Business/Corporate Communications

Suggested Services

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Industry Focus. “Telecommunications”

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