Experience

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  Lawson Insurance Group

  • Personal Lines Account Manager

    • Oct 2022 - Present

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  SANDERSON ATHLETIC CLUB

  • Raleigh, North Carolina, United States

  • Committee Chair

    • May 2021 - Jun 2024
    • Raleigh, North Carolina, United States

    Committee Chair for the Awards Committee and Facilities Committee. Oversee the ordering and distribution of letterman jacket to award winners. Coordinate with supplier to efficiently handle order changes and discrepancies. Facilitate requests from coaches and teams for facility-related items (windscreens, field chalked, etc) and present to the athletic club monthly general meeting.

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  Accreditation Commission for Health Care (ACHC)

  • Cary, North Carolina, United States

  • Customer Care Specialist

    • Jan 2022 - Sep 2022
    • Cary, North Carolina, United States

    Inside SalesDevelop and nurture rapport with prospective customers.Educate and guide prospective customers through the decision-making process of pursuing ACHC accreditation.Generate quotes and fee estimates for prospective customers.Serve as a liaison for clinical and regulatory questions.Conduct research to obtain relevant data and information in support of business initiatives.

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  Kelly Eye Center

  • Raleigh-Durham, North Carolina Area

  • Physician Liaison

    • Jan 2018 - Apr 2021
    • Raleigh-Durham, North Carolina Area

    Develop and nurture relationships with referral partners, pharmaceutical representatives, and surgical facilities.Development of practice newsletter, sent on a biannual basis, to referral partners.Scheduling patient clinical, surgical and post-operative appointments, coordinating care with surgical centers, specialty ophthalmic providers, and co-managing optometrists.Develop, educate and set expectations with patients regarding surgical options, outcomes, and financial responsibility. Generate and analyze monthly marketing, referral, and premium lens trends for the practice. Led initiative to increase premium surgical options conversion rate through a pre-appointment education initiative. Draft and edit patient education material; clinical and consent forms; social media and webpage content. Track clinical outcomes. Follow up with patients regarding unanticipated visual outcomes.Development of post-operative surveys for all surgical patients, including analysis of survey data.Planned annual Kelly Eye Center Continuing Education course in conjunction with the NC Optometric Society and Dr. Sean Smolenyak.

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  PersonaMango, LLC

  • Sr. Mango | Talent Connector

    • Aug 2017 - Dec 2017

    @PersonaMango, the vision is to dismantle the outdated, overpriced and ineffective methods of recruiting that have overstayed their welcome in the 21st century . It's our determined plan to serve our clients with immaculate service and outrageous prices. Our raw passion for helping people and organizations succeed is what drives us, and we're good at it because it's what we love to do. Rest assured: we're paving a new way for both employers & job seekers to better align their goals.WE ARE FOCUSED ON SERVING SURGICAL PHYSICIAN GROUPS:OPHTHALMOLOGY | RADIOLOGY | CARDIOLOGY | UROLOGYORTHOPEDICS | DERMATOLOGY | PEDIATRICS | NEUROLOGYOUR CLIENT'S RECEIVE:-A reduced recruiting budget-An increase in qualified talent-A reduction in workload-A decreased turnover rate

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  INC Research

  • Project Specialist II

    • Oct 2016 - Aug 2017

    Supports Project Manager and project team to ensure the services contracted are carried out for a clinical study.Track and analyze project details. Record meeting minutes during teleconferences with internal and external project team members. Aid in the management of external vendors.Maintain internal systems for assigned projects. Manage detailed project timelines, including Gantt chart. Assures compliance with local, federal, and international regulations for clinical trials.Maintain and quality check Trial Master File(TMF). Participates in TMF reconciliation. Present training material at Investigator Meeting.

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  Kelly Eye Center

  • Raleigh-Durham, North Carolina Area

  • Certified Ophthalmic Assistant - Senior Technician

    • Jun 2011 - Oct 2016
    • Raleigh-Durham, North Carolina Area

    Clinical/Surgical Outcome Analysis.Analyzed data from post-operative appointments to determine the effectiveness of the surgical treatment plan and further refine surgical processes.Leadership/Resource ManagementOversee daily clinical schedules/work flow.Conduct interviews of candidates for employment.Management of technical staff. Perform team-oriented goal setting and strategies, including scheduling and coordination of team member assignments, for greater efficacy.Assess strengths and needs of team members. Developed/implemented standard operating procedures (SOPs), and job aids to facilitate patient care.Accelerate the productivity of new employees through a thorough orientation of clinical procedures and enhance the versatility of team members through cross-training.Advocate for patients/clients and fellow team members to help ensure excellence in patient care. Communicate with insurance companies regarding medication coverage. Complete medication and prior authorization orders for insurance coverage.Manage weekly surgical orders including, but not limited to: surgical measurements, intraocular lens calculations, correspondence of lens orders to surgical centers, and completion of patient data sheets.Manage/monitor supply inventory.Communication/Office SkillsCoordinate multiple healthcare providers to ensure optimum patient care and outcomes. Proficient in verbal/written correspondence with a myriad of healthcare and allied healthcare professionals to manage clinical resources.Innovative in problem-solving and procuring available resources and services.Ophthalmic Skills/ExperienceEMR/EHR Proficient in conducting patient examinations and appropriate testingManifest/Cycloplegic RefractionsApplanation/Tonopen TonometryDiagnostic Testing: Cirrus OCT, Humphrey Visual Field, Pentacam, Cassini, Manual KeratometryIOL Master and Immersion A-Scan Patient preparation for laser and other office procedures; refractive surgery experience

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  Duke Eye Center

  • Durham, NC

  • Clinical Trials Assistant II

    • Oct 2010 - May 2011
    • Durham, NC

    Research ExperienceAssisted in the recruitment of subjects; coordinated and conducted clinical research trial appointments; general knowledge of ICH GCP and federal guidelines; training in human subject safety and protection (CITI modules). Assisted in Institutional Review Board submissions.Certified Visual Acuity Examiner/Refractionist for clinical research trials.Certified Visual Field Technician for clinical research trials.

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  Kelly Eye Center

  • Raleigh-Durham, North Carolina Area

  • Certified Ophthalmic Assistant

    • Aug 2009 - Sep 2010
    • Raleigh-Durham, North Carolina Area

    Innovative in problem-solving and procuring available resources and services.Performed clinical examinations; ophthalmic medical scribing; prepare patient for in-office laser procedures.

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  JumpBunch, Inc

  • Southwest Raleigh, NC

  • Coach and Administrative Assistant

    • Jul 2008 - Jun 2009
    • Southwest Raleigh, NC

    Introduced sport and fitness activities to preschool children to foster a lifetime of health/fitness. Coordinated the weekly coaches schedules based on JumpBunch corporate seasonal curriculum.

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  Duke Eye Center

  • Duke University Eye Center, Vitreoretinal Service

  • Certified Ophthalmic Assistant

    • Aug 2004 - Jun 2008
    • Duke University Eye Center, Vitreoretinal Service

    Performed clinical examinations; ophthalmic medical scribing; prepared patient for in-office laser and intravitreal injection procedures; ERG testing; clinical trial visual acuity examiner and refractometrist.Coordinated multiple healthcare providers to ensure optimum patient care, recovery and outcomes. Proficient in verbal and written correspondence with a myriad of healthcare and allied healthcare professionals to manage clinical resources, successfully navigating within an often politically charged complex healthcare and educational environment.Managed and monitored supply inventory.

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  Greensboro Orthopedic Sport and Rehabilitation Center

  • Greensboro/Winston-Salem, North Carolina Area

  • Rehabilitation Aide

    • Aug 2003 - Aug 2004
    • Greensboro/Winston-Salem, North Carolina Area

    Management and monitoring of supply inventory.Ensured the physical therapy gym and equipment were clean and sanitary; assisted physical and occupational therapists as needed; performed clerical and front office duties, including but not limited to data entry and document scanning.

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  OrthoRx

  • Winston-Salem, NC

  • Clinical Assistant

    • Nov 2002 - Aug 2003
    • Winston-Salem, NC

    Clinical fitting, education and sales of durable medical orthopedic equipment.

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  Virginia Eye Institute

  • Richmond, Virginia Area

  • Ophthalmic Assistant

    • May 2001 - Aug 2002
    • Richmond, Virginia Area

    Ophthalmic assistant for Dr. Jeff Slott.