Experience

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  360Connect, LLC

  • United States
  • Advertising Services
  • 1 - 100 Employee

  • Director Of Client Services

    • Jan 2018 - Present

    As a well-seasoned manager, I’ve had the unique opportunity to work with amazing people that share my passion behind offering the utmost customer service and seek synergy throughout all relationships in life. Whether those relationships are personal, to professional. I believe it's important to build a solid foundation between customers and my team. With high integrity comes trust, and with trust, comes the ability to improve the lives of our customers. We offer an amazing lead program that allows us to not just sell leads, but educate and offer a wide variety of services to help our clients be successful. I'm responsible for overseeing the company's relationship with our clients. So it's very important to me that I invest in the training and development of my staff. My heart and soul goes into the people that I manage as well as our customers. That results in 360Connect having world class customer service for our clients who prosper through the success of our service.

  • Director of Lead Operations

    • Jan 2017 - Dec 2017

    Managed the leadership team of our Buyer Connect Team. Gave direction on the department to ensure the team is providing the best quality leads to our suppliers. Monitored production, provided staff management, and helped develop an infrastructure for the team to contact our incoming sales leads within 5 minutes or less.

  • Lead Operations Manager

    • Jan 2011 - Dec 2016

    Manage Operations for a staff of 14 team members. Develop team to maximize potential. Determine appropriate staffing, hire and train new staff, monitor staff for improvements including performance reviews and assessments. Monitor and assist team members with work progress. Set goals and objectives for the team. Review performance data and measure productivity. Responsible for the achievement of the department productivity and quality goals. Organize and manage team meetings and team building exercises. Incorporate the companies principles and practices based on values.As part of the leadership team, responsible for business analytics, financial dashboards, topic presentations, and business development.

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  Flextronics

  • Supervisor

    • Jun 2009 - Jan 2011

    Transitioned over from Arvato Services to Flextronics when At&t ended the contract with Arvato Services. I was promoted to Supervisor from Team lead and supervised over 6 employees. Operational activities such as staffing, training & development, performance management and communications....

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  Arvato North America

  • Team Lead

    • Aug 2006 - Jun 2009

    Troubleshoot wireless equipment such as PDA’s and Cellular phones. Resolve malfunctioning devices up to a Tier 2 and Tier 3 level. Set up accounts on Blackberry’s, HTC’s, and Palm devices. Heavy interaction with customers as well as sales people. Top priority of 100% customer satisfaction. Exce...