Experience

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  Legacy Brisbane

  • Community Service Officer

    • Oct 2016 - Jul 2022

    Sadly my husband needs me by his side .. for now the most precious and privileged role I can ever have

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  Previous: Your Decision Your Life

  • Gold Coast

  • Previous: Owner Principal Patient Advocate

    • Oct 2015 - Sep 2016
    • Gold Coast

    Your Decision Your Life is a neutral, independent advocacy, information and support business with professionals who are engaged - and paid for - by a client to help achieve a particular healthcare outcome for a person.

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  Home Instead Senior Care - Gold Coast and Northern Rivers NSW

  • Gold Coast and Northern Rivers NSW

  • Client Care Manager

    • 2011 - 2015
    • Gold Coast and Northern Rivers NSW

    Client Services and management Client enquiries, care consultations. New business.Client and family meetings, assess client needsMatch services and staff to client’s wishesHospital case conferences and discharge planningAdvocacy, resource information, referralsQCAT, NCAT hearings and mattersQuality service reviews – clients and staffCare Staff Quality Meetings Management meetings, planning, budgetsNetworking and maintaining relationships Liaise with health and care providers Generate new business referrals and links In-services to professionals and groups. Group presentations, events and functions

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  North Coast Area Health Service (NCAHS)

  • Tweed Heads Hospital and Community Health Centre

  • Case Manager Transition Aged Care Service. Welfare and Intake Officer - Social Work Deptartment.

    • 2006 - 2011
    • Tweed Heads Hospital and Community Health Centre

    65yrs+, psycho-social assessment, support, emotional and social interventions and referrals. Crisis, grief and other counseling.Assistance with legal’s, elder abuse, aged care entry, welfare mattersBrokerage, case management, care plans.Intake and phone support, referrals, information & networkingAdult counseling intake assessments – all issues

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  Queensland Government - Department of Housing

  • Gold Coast

  • Housing Officer

    • 2006 - 2007
    • Gold Coast

    Wait-list management, Allocations & SignupsDisability referrals and planning with OT’sLiaise - intra & cross government depts, community organisations, businesses. Inquiries services, products, files, data entry, debts

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  Ozcare

  • Gold Coast

  • Coordinator / Key Worker Residential Support Program (RSP)

    • 2005 - 2006
    • Gold Coast

    Assessment, case planning, case management, information, support, advocacy, referrals, counseling, crisis management. Hostel closure, Liaise govt. depts, other professionals, Client files, audit requirements, admin, networkingCo-ordinate program, budget, reports, quality management practices, internal/external meetings,Organise support workers, client services and manage client health

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  ProCare Personnel

  • Gold Coast

  • Family Support Worker

    • 2004 - 2005
    • Gold Coast

    Contract support work, transport, case notesSupervise family contact visits, report writing Dept. of Child Safety work including “Boystown”

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  Salvation Army "Stillwaters" Accomodation Centre

  • Gold Coast

  • Client and Family Case Worker. Night Watch.

    • 2002 - 2005
    • Gold Coast

    Assessments & intakes, welfare inquiriesCase management – individuals/familiesCrisis counseling, intakes, referrals, groupsCrisis interventions, responses, acute health incidentsPractical, emotional support & interventionsInter-agency liaisons, networking, case conferencingResources, admin, food service, housekeepingReception, telephone & face to face enquiriesAdmissions, referrals, after hrs support/careSecurity checks, admin and cleaning

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  Gladstone Women's Health Centre

  • Gladstone

  • Administration Relief

    • Jun 1997 - Dec 1998
    • Gladstone

    Hospitality, reception, support Appointments, information & referralsOffice administration work, inc. petty cashBanking, finances, wages, stock orders

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  Queensland Health - Mental Health Service

  • Gladstone Hospital

  • Adminstration - relief

    • 1997 - 1998
    • Gladstone Hospital

    Reception & clinical support for caseworkers, medical consultants, psychologists, psychiatrists and District Manager. Office administration, inc. petty cash Client records, filing, maintaining resources

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  Centrelink

  • Gladstone

  • Assessor

    • Jun 1996 - Jun 1997
    • Gladstone

    Assess clients’ eligibility for benefitsInformation, referrals, reception dutiesProcess applications, written communicationsExplain procedures, appeals & legislation

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  Telstra - T Shop and NDC

  • Rockhampton, Australia

  • Customer Service Representative (CSR), Administration Officer

    • 1994 - 1995
    • Rockhampton, Australia

    Sales, service, consultancy, applications Complaints, account payments & bill of salesData collection, maintain stock levelsEnd of day processing and banking Reception, admin (80 line-staff & technicians) Purchasing, invoicing, petty cash, inquiriesNetwork Design data input, time-sheets

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  Hotel

  • Rockhampton

  • Licensee / Publican

    • 1993 - 1994
    • Rockhampton

    Management, bookkeeping, stock ordering, Liaise Govt departments, reps, suppliers, customersSupervision – 4staff: training, rosters, wagesOversee accommodation. – 10 boardersBar duties, kitchen hand, housekeeper

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  Telecom Australia

  • Rockhampton, Australia

  • TShop Manager, Customer Service Manager (CSM), Customer Service Rep (CSR)

    • Mar 1985 - Mar 1993
    • Rockhampton, Australia

    Shop manager – staff of 4, Management and State Representaive Provide & analyse management statisticsSupervise “Phone-In” & “Processing” teams (-13)Develop Quality Improvement Plans/ProcessesCentral Queensland Mystery Customer Co-ord.Staff trainer & rep. on staff selection panels Major Business Customer Liaison Officer forRockhampton Officer/Supervisor Govt depts, financial institutions, mines etc (AO2/Acting AO3) Disability Officer, general sales & consultancyReceive and action complaints (verbal/written)Process applications for products & servicesEnquiries products, services. Data entryLiaise – local, intra & interstate staff, technicians, linesmen, govt depts. and community organistions and businesses.