Bio
Credentials
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Zendesk Customer Service Professional Certificate
ZendeskSep, 2023- Apr, 2026
Experience
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Team Topia
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Austin, Texas, United States
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Customer Happiness Specialist
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Apr 2022 - Present
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Austin, Texas, United States
Provide excellent customer support via phone calls, chat requests, and support tickets; schedule and manage customer communication, assist with creation and maintenance of Help Center documentation; assist with Webinars and training; provide support to development of feature requests and product development, provide support for QA and testing.
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Friends of Stafford County Animal Shelter
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Stafford, Virginia
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President
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Sep 2015 - Present
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Stafford, Virginia
Co-founder and President of FOSCAS, a 501c3 non-profit that supports the Stafford County Animal Shelter.
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Sunflower Studios Photography
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Stafford, Virginia, United States
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Owner, Photographer
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Jan 2010 - Present
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Stafford, Virginia, United States
Sunflower Studios is a small, locally owned and operated business. We were established based on a love of photography and the joy of capturing memories that make others smile. We believe that your memories should be affordable. We offer competitively priced packages that always include the digital files, along with the rights to reproduce. After all, they are YOUR memories, not ours.We work with you to ensure that you get what your want out of your session. Please feel free to bring along photos or ideas, outfits and props. Well trained pets are always welcome.
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Mary Washington Healthcare
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Fredericksburg, Virginia, United States
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Home Care Physical Therapist
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Jan 2006 - Nov 2023
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Fredericksburg, Virginia, United States
Work with Mary Washington Hospital Home Health's team of rehabilitation specialists to provide rehabilitation directly in a patient’s home or place of residence. Treatment includes, but is not limited to therapeutic exercise and creation of an individual home exercise program, transfer training (in/out bed, in/out shower or tub), gait training, reviewing fall precautions and weight bearing status, family and caregiver training, home safety review (equipment, walkways, bed/bath room accessibility) and coordination of equipment needs (walker, tub/shower bench, etc.).
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Senior Physical Therapist / IS Consultant
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Oct 1996 - Apr 2005
Worked with a large variety of patient diagnoses; orthopedic, neurologic, pediatric, wound care and inpatient. Acted as a Clinical Instructor to PT students. Attended various committees as Rehablilitative Services Representative (Risk Management, Clinical Pathways). Functioned as a "go-to" person when rehab director is unavailable.Created and maintained the documentation forms for Inpatient and Outpatient Rehab, created and maintained the online documentation system (MEDITECH), acted as the Information Technology resource person in the rehab department, provided new employee training for the computer online documentation and MEDITECH system, created and maintained
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Physical Therapist
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Jan 1999 - Jan 2003
Staff physical therapist for skilled nursing facility.
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Education
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2004 - 2005Boston University
Doctorate, Physical Therapy -
1991 - 1996Ithaca College
MSPT, Physical Therapy -
1987 - 1991Concord Carlisle High School
High School
Suggested Services
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Industry Focus. “Health, Wellness and Fitness”
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References
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