Experience

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  Papercut Interactive

  • Account Manager

    • Aug 2021 - Present

    Social Media Management, Website Design, SEO Marketing, Website Maintenance, Client Relations

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  BlueCross BlueShield of Tennessee

  • Chattanooga, Tennessee Area

  • Clinical Assistant

    • Jun 2019 - Aug 2021
    • Chattanooga, Tennessee Area

    -Responsible for accurately creating time sensitive requests for various types of services requested by providers for review by CM and MD; performs support and administrative needs to meet case load and quality expectations throughout the authorization process-Meeting assigned quality and workload expectations; implementing revisions or improvements to procedures, as necessary; ensure all production, timeliness, and quality standards are met.-Researching member coverage in AgentWorkspace, CareAdvance, and Facets, as well as advising of COB and gaps in care; gathering and documenting relevant information-Review and process reports submitted by facilities for claims department-Processing assigned policies and cases according to department procedures and expectations; responding to complaints and inquiries, identifying and resolving issues that may arise -Creating correspondence for members and providers; submitting letters on behalf of BCBSTN for approvals and denials; assisting in routine requests and final determinations-Claims handling and adjustments requested by providers and provider services department, routing to next level or appropriate area for completion -Implementing appropriate filing and documentation procedures-Effective communication within different departments of BlueCare-Acknowledgement of all changes and updates within Bluecare policies and procedures set for by the department and the State of Tennessee

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  Farm Bureau Health Plans

  • Jasper, TN

  • Health Insurance Specialist

    • Feb 2015 - May 2019
    • Jasper, TN

    -Responsible for advertising, sales and the enrollment for new members for both Medicare and private plans; maintaining accurate files and information regarding members-Communicating with underwriters, agents, loss control specialists or any others to both receive and pass on all relevant policy and case information-Liaison for FBHP Corporate offices and clients-Recording monthly reports, including some confidential information -Maintaining contact regarding current clients with corporate offices

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  Farm Bureau Insurance of Tennessee

  • Jasper, TN

  • CSR

    • Jun 2013 - May 2019
    • Jasper, TN

    -Responsible for initial contact with customers, maintaining accurate and proper documentation regarding client businesses-Assisting a vast number of customers with various needs/issues; Billing/Accounting experience for the office-Answering questions and concerns, accepting payments, maintaining updated files on all customers, assisting agents with writing and completing insurance policies

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  Weejie Branding House

  • Los Angeles, California, United States

  • Executive Personal Assistant (Remote)

    • Sep 2017 - May 2018
    • Los Angeles, California, United States

    Provide administrative support to the CEO, maintaining calendar, travel arrangements, updating and maintaining accurate information regarding, clients, assignments and project deadlinesEmail marketing, creating newsletters via MailChimp, research, event planning for client functionsCreating and maintaining social media accounts and advertising platforms for clients

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  Norman Lipton, Attorney

  • South Pittsburg, Tennessee

  • Legal Assistant

    • Sep 2010 - Nov 2013
    • South Pittsburg, Tennessee

    Responsible for preparing legal documents with precision; maintaining legal databases; coordinating schedules; Provided support for attorney in ADR processes regarding maintenance of case files, creating/editing subpoenas, discovery, and pre/post trial documentsContact with various law firms in the region, as well as the courthouseDelivery to and from office to courthouse, keeping regular contact with various law firms around the region regarding current cases Assisting with wills, retainer agreements, power of attorney, witness to signings, etc.