Experience

• 

  Road Scholar

  • United States
  • Travel Arrangements
  • 700 & Above Employee

  • Manager Training Organizational Development

    • May 1995 - Present

    Road Scholar, formerly Elderhostel, Inc., is a not for profit travel organization that offers educational experiences (programs) for the boomer and beyond demographic. -Overall responsible for managing all new software training & educational activities activities for other departments-Worked with managers to determine training needs & developed training policies and procedures-Worked with subject matter specialists to create training materials and hands-on workshops-Designed and developed software training for both in classroom and on-line (Zoom) learning-Collected & analyzed data to evaluate and determine the effectiveness of training-Provided extensive support for software users-Major contributor to software configuration teams

  • Group Sales Manager

    • May 2015 - May 2018

    -Developed Salesforce platform to track leads, conversions and enrollments-Assisted clients in selecting and coordinating an educational travel adventure for their group of friends or family, based on their interests, group size and price point-Maintained relationships with Program Managers & Program Providers to offer programming to groups & create additional revenue

  • Program Manager

    • Mar 2011 - Jul 2015

    -Managed a team of 20 remote business partners, 100+ Group Leaders, and local Operations Team-Executed 600+ educational programs, generated 5K enrollments-Developed innovative adult, family & multi-generational tours; grew annual enrollments 10%-Approved annual budgets; coached team on buying, negotiating, and contracting vendors-Traveled for business development, to run training, and assisted in leading groups of 24+-Identified and resolved quality issues by reviewing participant evaluations to action changes-Reviewed print and digital marketing materials for targeted campaigns to ensure conversion rates

  • Senior Program Operations Associate

    • Mar 1999 - Dec 2011

    -Managed highly deadlines driven catalog schedules, including creating reporting tools to keep other departments on schedules-Maintained data integration processes, such as employee access information & records-Provided support & resources to field office staff regarding systems applications, as well as organizational policy & procedures-Provided software training for system enhancements-Assisted with triaging and prioritizing work while mentoring others in developing their skills

  • Registration and Coordinator Services Associate

    • Jul 1995 - Jul 1999

    -Provided high volume customer service in regards to educational travel adventures for older adults-Researched and supplied information to help with special needs, program and travel questions to facilitate enrollments-Provided vital information to program coordinators and directors in regards to policy and procedure

• 

  Boston Opera House, Orpheum Theater, Charles Pl...

  • Downtown Boston, Massachusetts, United States

  • Bartender

    • Oct 1991 - Mar 2020
    • Downtown Boston, Massachusetts, United States

    *Covid 19 Layoff-Bartender at high volume, face paced concessions bar (full bar)-Experienced in creating, preparing and serving drinks to clients directly or through waiters-Duties include collecting payments, keeping bar equipment clean, preventing customer excessive drinking, maintaining stocks...