Experience

• 

  SES Water

  • United Kingdom
  • Utilities
  • 200 - 300 Employee

  • Asset Intelligence Lead

    • Feb 2024 - Present

  • Asset Intelligence Analyst

    • Dec 2021 - Present

  • Production Data Analyst

    • Sep 2020 - Dec 2021

• 

  Personal Telephone Fundraising Ltd

  • Brighton, England, United Kingdom

  • Database Analyst

    • Jun 2012 - Jun 2014
    • Brighton, England, United Kingdom

    Devised robust database structure and added data with accuracy for each new campaign. Leveraged access, SQL and excel to manipulate, cleanse, and process data and meet client’s requirements. Established accurate final exports for each ending camping’s. Held full accountability for loading, extracting, and validating customer’s data. Generated precise results by querying database. Carried out system checks on daily basis. Oversaw automated loading procedures. Compiled detailed stats and export reports for campaigns.

• 

  IBM

  • India

  • IMAC Co-ordinator/Team Lead

    • Aug 2007 - Jan 2012
    • India

    Spearheaded IT changes from initiation to closure of change request whilst evaluating post implementation reviews (PIR) for all changes. Rolled-out innovative change and configuration management methods and procedures for efficient and promptly handled all changes. Defined and updated IT operational processes in compliance with ITIL guidelines based on agreed SLA. Led process improvement reviews and projects with an aim to enhance to operational efficiency. Scrutinized results from work carried out and determined areas of improvement for future implementations. Supervised overall functions of queue management at international level. Prepared high-stakes presentations on day-to-day process developments for blue and GDF teams and process managers. Delivered subject matter expert on core process issues and requirements to staff members. Co-ordinated project efforts and assessed project progress as per project schedule. Formulated and disseminated status report to key stakeholders.