Experience

• 

  Caesars Foods

  • Kuwait
  • Food and Beverage Services
  • 100 - 200 Employee

  • Production Manager

    • Oct 2021 - Present

    • Conduct studies to discover ways to improve the efficiency of production processes• Oversee the hiring and training food production personnel• Ensure manufacturing and processing staff wear appropriate sanitary and protective gear to ensure health and safety• Monitor every aspect of production to ensure compliance with established procedures and standards• Oversee the maintenance, repair, and replacement of production equipment to ensure smooth work operations• Develop and promote new food products to boost sales and increase generated returns• Allot work tasks to company staff according to their specialization and history• Set production objectives and implement action plans for achieving set targets• Conduct forecast to identify potential risks and contingencies in a proposed project• Prepare periodic reports to update upper management on food production activities• Create work-shifts to ensure round-the-clock food production operations• Maintain accurate inventory of raw materials and processed food products• Ensure products and raw materials are stored properly at optimum conditions• Carry out surveys to identify customer requirements and adjust to meet such needs• Ensure all company regulations and government legislations are adhered to• Attend seminars, conferences, and educational programs to update job knowledge

  • Area Manager

    • Oct 2016 - Oct 2021

    Manages the growth and success of the teamCoordinates activities that affect operational decisions and business requirementsResponsible for the production, procurement, and planning of daily operationsCommunicates with all relevant employees to ensure delivery times are metPlans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basisManages the stock control, and checks that inventory records are accurateEnsures the production team has enough time to manufacture and deliver products based on the client's requestCreates a detailed schedule based on strict deadlinesCommunicates any changes in the order or delivery date to relevant partiesMonitors production standardsMakes sure the working environment maintains access to quality equipmentPurchases materials and services required for productionFollows up on interruptions to the orderOrganises, plans, and implements inventory activityConfirms that health and safety regulations are followedProvides guidance to employees

• 

  The Sultan Center

  • Customer Service Manager

    • Feb 2013 - Sep 2016

    • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.• Inventory stock and reorder when inventory drops to a specified level• Instruct staff on how to handle difficult and complicated sales.• Estimate consumer demand and determine the types and amounts of goods to be sold.• Formulate pricing policies for merchandise, according to profitability requirements.• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.• Establish credit policies and operating procedures.• Assign employees to specific duties• Keep records of purchases, sales, and requisitions.• Enforce safety, health, and security rules.• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.• Plan budgets and authorize payments and merchandise returns.• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.• Plan and prepare work schedules and keep records of employees' work schedules and time cards.• Review inventory and sales records to prepare reports for management and budget departments.• Examine products purchased for resale or received for storage to assess the condition of each product or item.• Establish and implement policies, goals, objectives, and procedures for their department.• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

• 

  Alshaya Trading Co. W.L.L

  • Kuwait

  • Assistant Manager

    • Aug 2008 - Jan 2012
    • Kuwait

    My position as an assistant manager involved managing a team of 93 sales associate, new business sales consultants and 3 new business development managers. My main role within this position is the responsibility of increasing revenues through identifying, qualifying, pursuing, winning and closing new business opportunities. • Directly reporting to the main board of directors and held weekly meetings with them to advice of budget planning and targets met to date on a rolling 12 month basis.• Responsible for the arrangement and coordination of a monthly national sales meeting.• Looking after several large corporate connections and ensuring that any problems or queries they have, are dealt with promptly.• Increased sales through my experience and communication availability since joining the company in 2008 till 2012.• Assisting customers, promoting good customer relations and displaying merchandise quality of products care of department and reporting to the Store manager.• Overall responsibility of the store performance. seeking opportunities to increase sales.• Managing appropriate inventory and cost of goods control completing daily /weekly /monthly/ sales reports.• Ensure accurate checkouts banking procedures, inventory and reporting.• Ensure all items meets corporate specifications on presentation and recipe (timeline of food and service)• Train, develop and monitor all staff to ensure consistent demonstration of required customer service standards

• 

  Spinneys Dubai LLC

  • Dubai

  • Customer Service Supervisor

    • Feb 2006 - Jan 2008
    • Dubai

    • Manage retail staff, including cashiers and people working on the floor.• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Formulate pricing policies.• Determine daily coupons.• Ensure pricing is correct.• Attend trade shows to identify new products and services.• Coach, counsel, recruit, train, and discipline employees.• Evaluate on-the-job performance.• Identify current and future trends that appeal to consumers.• Ensure merchandise is clean and ready to be displayed.• Approve contracts with vendors.• Maintain inventory and ensure items are in stock.• Keep up with fluctuating supply and demand.• Analyze operating and financial statements for profitability ratios.• Ensure promotions are accurate and merchandised to the company’s standards.• Utilize information technology to record sales figures, for data analysis and forward planning.• Ensure standards for quality, customer service and health and safety are met.• Monitor local competitors.• Ensure hours of operation are in compliance with local laws.• Maintain store's cleanliness and health and safety measures.• Help retail sales staff achieve sales targets.• Manage different departments within the store.• Handle customer questions, complaints, and issues.

• 

  Spinneys Middle East

  • Lebanon

  • Account Executive

    • Jan 2000 - Aug 2005
    • Lebanon

    was as an accountant and salesman. I was responsible to auditing invoices and posting as journal vouchers.• Another, I prepared income statement /P&L/ and balance sheet also, responsible to controlling the stock and preparing or necessary actions in this field. Finally, I was responsible to prepare monthly reports to my manager such as financial (IS), bank reconciliation in the field of sales; I worked as a salesman for a shift time.• I had training in this field of accounting operation. My responsibility was auditing invoices, and then posting them as a journal vouchers into the accounting system. This company gave me a big chance in the field of accounting at the time I had gotten the academic rules in the accounting at university.S