Experience

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  CTC Global Pte Ltd

  • Singapore

  • Desktop Support Engineer

    • Mar 2018 - Present
    • Singapore

    Ensures that trader’s workstations are working for daily trading operation of Global Treasury department.Troubleshooting all the trader’s applications and ensures that minimal time delay in case of workstation downtime.Installs different trader’s application software like Bloomberg, Thomson Reuters and other trading software.Daily health checks of servers and switches to ensure minimal disruption of trading operations.Escalating cases to respective vendors for 2nd or 3rd level support to resolve complex issues.Patching workstations for quarterly required windows updates.Provides documentation of different application request and make sure it comply with the bank compliance requirement.Makes sure inventory of IT equipment is updated.Performs some ad hoc duty to assist the bank staff and colleagues.Logs and closes all the cases thru ticketing system.

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  JOS

  • Singapore

  • Team Lead

    • Aug 2017 - Mar 2018
    • Singapore

     Managing the team in RP Resource Center daily operations. Collaborating with other team leaders regarding the role and implementation of new procedure toimprove the IT daily operations. Planning together with the team members the upcoming event to support the end-user’s ITrequirements and involve the team members in decision making. Give directions and guidelines about the responsibilities of team members. Carry out administrative functions, prepare all the documents needed for the procurement of new ITassets. Coordinating with the vendors about the delivery of the assets and work with the GRN officer toensure the assets has been verified. Managing all the IT asset inventory and assist the annual stock-take and audit. Asset disposal management, prepare all the documentation of asset to be disposed and seek all thenecessary approvals. Attending weekly meeting and update the meeting minutes accordingly. Updating weekly and monthly reports.

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  Jardine OneSolution

  • Republic Polytechnic Sinagpore

  • Customer Services Engineer

    • Apr 2011 - Jul 2017
    • Republic Polytechnic Sinagpore

     Troubleshooting and resolving different IT operational issues of customer’s server and workstationremotely (MS Server 2008, MS Server 2012). Managing the Remote Support Software (Bomgar Remote Support Application). Providing telephone support to all customers and log all the IT issues thru ticketing system. Knowledgeable in setting up different Cisco Switches and Routers from Layer 1 to Layer 3, withdifferent switching and routing protocols like VLAN, SPT, Trunking, Port Aggregation, EIGRP, OSPF(1800 series, 2900 series, 3500 series). Working with the team for new Project and implementation (Skype for Business Roll- out support,Laptop Security Roll-out MS Encryption for all workstations). Managing and performing IT asset inventory and provide proper documentations. Performing hands-on fixes, troubleshooting and resolving different related IT issues of all the endusers. Formatting and cloning of different end-user’s workstation using Acronis System. Setting up the wireless connection and VPN (Cisco Anyconnect) of all workstation. Assets Management, Inventory and support for the procurement of different Computing requirementsthat requested by the RP management. Stock-in and generate tag of the assets into the service desk systems of a new purchase computingequipment. Providing training to all the end-user about the proper maintenance of their computing system.  Ensuring that all the IT security and policies were properly implemented in every workstation.

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  FEU Institute of Technology (formerly FEU - East Asia College)

  • Sampaloc, Manila, Philippines

  • Technical Support Specialist

    • Nov 2006 - Mar 2011
    • Sampaloc, Manila, Philippines

     Providing Active Directory Infrastructure and File Server maintenance and support (MS Server 2003and MS Server 2008). Setting up and configuring of system security server and implementing security policies (MS Server2003, MS Server 2008, Fortinet 110c). Providing network systems engineering support for different IT projects (Physical LAN networkinstallation including cat5 and cat6, port tracing and port configuration). Setup and manage Symantec Ghost Server management system for workstations imaging andcloning. Mentoring and coaching junior engineers and end-user. Performing hands-on fixes both hardware and software for the end-user. Proactively gather data to prevent future computing issues. Support different School Module and provide all the computing equipment that needed for theirmodule and lesson. Identifying opportunities for improvements by accurately documenting the problem and solutionthrough service reports. Providing status report of all computing units and equipment for on a weekly basis.

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  Advance Microsystems Corporation

  • Ortigas Center, Pasig City, Philippines

  • In-House Engineer

    • Sep 2004 - Oct 2006
    • Ortigas Center, Pasig City, Philippines

     Troubleshooting desktops, notebooks and PC peripherals, determine the parts with issue andprovide parts replacement, test the unit before deploy. Software applications and programs installations (Windows 98, Windows XP, Windows Vista, MSOffice 2008 and other applications needed by clients). Assembling Desktop and hardware installations for new unit purchase by the client and ensure thenew product was properly assembled. Repairing desktop, notebook and printers, determine the parts with issue and replace with workingparts and test the unit before deployment. Configuring LAN Network, ensure the ip address was installed properly in all the office workstations. Maintaining and upgrades of different computing equipment’s, deploy on-site to different clients formonthly mentainance of clients workstations including printers. Documenting all repaired items and submit the weekly report to the supervisors.