Experience

• 

  Royal Brothers

  • India
  • Travel Arrangements
  • 100 - 200 Employee

  • Head-Customer Experience and Core Team Member

    • Feb 2021 - Present

  • Head Of Customer Experience

    • Feb 2021 - Present

• 

  souKare

  • Dubai, United Arab Emirates

  • Personal Manager

    • Dec 2019 - Oct 2020
    • Dubai, United Arab Emirates

• 

  Royal Brothers

  • Bengaluru, Karnataka, India

  • Head Of Customer Experience

    • Apr 2018 - Aug 2019
    • Bengaluru, Karnataka, India

    Building an Awesome Team to deliver great Customer experience and Sale.

• 

  Elanic

  • Koramangala 3rd Block, Bengaluru

  • Manager-Customer support

    • Oct 2016 - Apr 2018
    • Koramangala 3rd Block, Bengaluru

    Handled customer support team, which took care of inbound/outbound calls, chats and emails.

• 

  Babajob.com

  • Bengaluru Area, India

  • Customer Insights Manager

    • Sep 2015 - Jul 2016
    • Bengaluru Area, India

    Handling Market Research. Taking care of complaints related to product.Assist product team for the improvement in product with the information collected directly from consumer.Assist marketing team to make strategic decision for marketing campaign.Understand the market place and the requirement of the consumer.Design and create strategic market research project.Help determine the market place of the organization.Analysing the growth of the team and improvement required.Designing the training program to assist team members improvement.

• 

  Zovi.com

  • Bengaluru Area, India

  • Sr. Supervisor

    • Dec 2011 - Sep 2015
    • Bengaluru Area, India

    *Handling Complaints.*Handling escalations and redirecting it to correct authority to resolve at the earliest.*Maintain data of all the escalations and suggest improvement to the management, to help improve the process and the product.* Train team member to improve process knowledge and development of the executive.* Introduced call quality management system in this company to help improve the quality of call and to provide better customer service. *Started training and certification program.* Handle multiple department at the same time.* Train each team member in each department to improve efficiency.

• 

  Tata Business Support Services Limited

  • Jamshedpur Area, India

  • Senior Support Executive

    • Feb 2009 - Aug 2011
    • Jamshedpur Area, India

    Handling calls and emails, Taking care of teams call quality, Handling team productivity and maintaining a report against the same.