Experience

• 

  Meghna Bank Limited

  • Feni District, Chattogram, Bangladesh

  • First Assistant Vice President & Branch Manager

    • Feb 2023 - Present
    • Feni District, Chattogram, Bangladesh

• 

  Eastern Bank Limited

  • Bangladesh
  • Banking
  • 700 & Above Employee

  • Branch Manager

    • Sep 2019 - Feb 2023

  • Banker

    • Dec 2011 - Nov 2022

    Manager, Branch Sales and Service Manager & Senior Principal Officer.Job Responsibility Operational: Opening all kinds of CASA Account. Fund Transfer/ Card Cheque Transfer. Cheque Book Delivery and Balancing. Custodian of Debit & Credit Card, delivery and balancing. Input of Stop cheque, Hold Fund, No Debit, Account blocked and Hold mail instruction. Issuance of miscellaneous certificates and statements. Pay cash Payment. Moneygram, Xperss Money Payment. Clearing & OBC related job. Maintenance & Custodianship of Locker. Loan File Processing and sending CFC(Consumer Finance Center). IT representative of Branch. Any other job assigned by the Branch Manager or the competent authority as & when.Financial/Sales: To achieve targets as set in goal frame. Cross-sell of different products. To communicate with customers and potential customers for sales opportunities.Service Quality: To ensure high quality service to customers as per GAP.Operational Risk/Administration : Coordinate and assist regulatory and other audits. To be responsible for the branch security management and coordinating with Administration as and when required. To ensure that branch maintains all the records that are auditable for good audit rating. To ensure compliance with existing AML policies of the bank & local directives to prevention Money Laundering.

• 

  BRAC Bank Limited

  • Cumilla, Bangladesh

  • Retail Banker

    • Nov 2006 - Nov 2011
    • Cumilla, Bangladesh

    Chief cash & client service officerJob Responsibility :  Ensure the vault is being maintained as per the insured vault limit. Supervise Daily Cash Transaction & Ensure voucher is being cross checked on regular basis and matched with reports. Prepare the process of inward/outward chaque as per guide line. Maintain ATM (Automatic Teller Machine) & Recover Capture Card, money & reconcile. Reconcile of Customer A/C & General Ledger & Maintain Paddy Cash. Supervise the Activity of foreign Remittance like Western union, Xressmoney, IME & etc. Provide friendly and responsive customer service. Conveyance & Promote the Customer to Meet the Business Target of Branch. Ensure the Service Quality of Cash Counter. Ensure Custody of Vault Keys & Premises Keys & Ensure Custody of Daily Transaction Voucher. Handling customer complaints in a positive manner and converting complaints into service improvement opportunities.