Experience

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  SELISE Digital Platforms

  • Switzerland
  • Software Development
  • 500 - 600 Employee

  • Product Manager (Deputy)

    • Apr 2024 - Present

    • Develop and execute comprehensive product strategies.• Analyze market trends and competitor strengths.• Generate revenue-enhancing product ideas.• Monitoring turnover, margins, and risks• Work seamlessly across departments & cultivate relationships with key partners• Implementing continuous improvement initiatives, incorporating feedback and driving efficiency in product delivery processes.

  • Delivery Manager

    • Jan 2024 - Apr 2024

    • Ensureing client satisfaction by overseeing simultaneous projects, meeting their requirements, and fostering strong relationships.• Delivering projects within budget and timelines, optimizing resource utilization and exceeding profit expectations.• Maintaining open communication with stakeholders, addressing concerns promptly and ensuring a positive working relationship.• Balancing client needs, project timelines, and budget constraints, making informed decisions for project success.• Collaboration with UI/UX, DevOps, and business teams, ensuring seamless communication and efficient project development.• Implementing continuous improvement initiatives, incorporating feedback and driving efficiency in project delivery processes.

  • Business Analyst

    • Dec 2022 - Dec 2023

    • Facilitated product discovery sessions for requirement extraction and refinement. • Prepared product roadmaps and release strategies.• Collaborate with clients to conduct comprehensive product business modeling.• Collaborated with UX team for design prototypes.• Managed and prioritized product backlog and planned agile sprints.• Formulated test plans and supported UAT with clients and QA teams.• Addressed technical dependencies and development inquiries.• Served as initial point of contact for live application issues.• Proactively identified and addressed risks with prevention and mitigation plans.

• 

  SAMS Global

  • United Kingdom
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Product Specialist (EdTech)

    • Jul 2021 - Dec 2022

    • Conducted research on user-centric metrics, such as user satisfaction, engagement, and retention.• Exploring factors such as market trends, competitor activities, financial metrics, customer behavior, and other relevant aspects to gain a holistic understanding of the product• Analyzed business metrics, including revenue and profitability.• Identified and proposed value-added client features for portfolio growth.• Used data-driven insights to assess the success and failure factors of the product, informing future development and strategic decisions.• Collaborated with cross-functional teams throughout the project lifecycle using Agile Methodology.• Assessed project requirements and stakeholder concerns.• Determined project scope and feasibility with stakeholders and technical teams. • Managed project roadmap, risk, and ensured Agile phase gate requirements are met.

  • End-User Consultant (Product Development)

    • Jan 2021 - Jun 2021

    • Evaluated end-user requirements and future needs.• Designed and developed learning scopes, monitoring & evaluation schemes.• Ensured learning effectiveness and conducted refresher phases.• Conducted remote training sessions and engaged stakeholders through webinars. • Communicated and influenced at various internal and external levels.

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  Ugo Transfers

  • Australia
  • Travel Arrangements
  • 1 - 100 Employee

  • Team Lead - Technical Product Support

    • Jul 2018 - Dec 2020

    • Continuous development of web-services and working closely with Vendors to understand the requirements from all ends. • Understand client requirements and work on updating technical process flow to build solutions according to the feedback. • Lead the team of Customer Support and Experience Department consisting of multicultural employees and articulate project goals and scopes to prepare a guideline for Technical team.• Ensuring end to end customer satisfaction.

  • Technical Support Specialist

    • Dec 2016 - Jun 2018

    • Working closely with clients to understand their requirements and report directly to Operations Manager.• Meeting client needs by communicating with Vendors and Technical team.

• 

  Systems Solutions & Development Technologies (SSD-TECH)

  • Kuala Lumpur, Malaysia

  • Android Developer

    • May 2015 - Oct 2015
    • Kuala Lumpur, Malaysia

    • Worked closely on overseas mobile recharge android app – Dhaka Gate• Worked closely with QA team of first ever music streaming app in Bangladesh – Radio 2008

• 

  Bangladesh Army

  • GC (BMA68LC)

    • Jan 2011 - Dec 2011