Experience

• 

  Kite Games Studio

  • Bangladesh
  • Software Development
  • 1 - 100 Employee

  • Customer Support Executive

    • Apr 2023 - Present

    1. Assisting the HR department in recruitment (job analysis, job description creation, job posting), headhunting, shortlisting, and onboarding (gathering new joiner's files and and issuing new IDs.)2. Maintaining HRIS in Google Sheets. 3. Patty cash handling & supporting various HR activities to meet deadlines and make them successful.4. Providing feedback on HR policy, and fostering a friendly and caring workplace. 5. Supporting mobile application users to resolve issues through email and web review.6. Managing and fostering the Support Department for job roles based on Management decisions. 7. Maintaining user issues/feedback database to provide accurate and timely future fixes for apps.8. Preparing social media posts in collaboration with the Design team, posting both text and images using Canva and ChatGPT.

  • Jr. Executive (Support)

    • Apr 2019 - May 2023

    1. Providing support to users who are having issues or queries with our apps, available on both iOS & and Android by utilizing time management for quick resolution.2. Also, make reports regarding the app's performance and response collected from email, review, and data.ai. 3. Assist the Design, SQA, and Developers in pinpointing issues the user is facing.4. Managing the Company's website, Facebook, and LinkedIn page.

• 

  SEBPO

  • Dhaka, Dhaka, Bangladesh

  • Analyst

    • Mar 2017 - Dec 2018
    • Dhaka, Dhaka, Bangladesh

    1. Capturing specific data, based on RDC compliance rules.2. Meeting daily, and weekly targets with more the 98% accuracy personally.3. Supporting team members to meet their target and new joiners to get used to the working environment.4. Participate in monthly meetings with the team lead, and project manager to inform any new changes in the articles and receive feedback to ensure proper data capture.5. Bacame one of the top 5 performers in the RDC project several times.