Experience

• 

  Epyllion Group

  • Mirpur, Dhaka, Bangladesh

  • HR Admin and Compliance

    • Feb 2019 - Present
    • Mirpur, Dhaka, Bangladesh

    To ensure daily HR & Admin routine activities in the company.To maintain employees' daily attendance & movement monitoring system, employee turnover and recruitment status.To co-ordinate Recruitment and comply with recruitment policy of the company.To maintain all data records papers in relation to Recruitment & Selection, wages, OT and allowances.To establish overall activities of the HR & Admin Department in line with policy guideline.Manpower controlling and balancing as per requirements of the unit.Following and establishing the human resource policy and procedure of the organization, ensuring discipline and prompt delivery of the workers services.Grievance handling related to attendance, salary, incentives and overtime of the unit and taking initiative to solve the problems.Conducting investigation against complaints and taking necessary disciplinary actions in coordination with concern department.Preparing different reports on staff hiring, training, salary review, promotion, increment, disciplinary measures taken, etc. for the management.To maintain the employee's Personal file with all related papers as up-dated.Observing and finding the root cause of grievances and reporting to management accordingly.Maintaining salaries and benefits administration in respective of the unit.Ensure effective health, safety and security system.Performing other tasks assigned by the management.

• 

  Robi Axiata Limited

  • Bangladesh
  • Telecommunications
  • 700 & Above Employee

  • Executive, Digital Services, Finance & Strategy

    • Jan 2018 - Jan 2019

    - Managing customer data for analytics and preparing deshboard.- Managing ticketing business with daily revenue tracking.- Manage daily financial operations and disbursement of chaque with reconciliation of bank accounts.- Utilizing web analytics for supporting decision making.- Maintaining bank accounts of Axiata digital Bangladesh and process inbound remittance.- Maintain accouting payable issues of the company.

  • Executive, Corporate Finance

    • Nov 2016 - Dec 2017

    • Monitoring daily outbound calling for bill collection and analysis daily call for ensuring quality service.• Plan and implement strategies to bring in efficiency & ensure that the retention team is on a continuous improvement path.• Analysis customer payment behavior and provide report to vendor to increase payment quality.• Monthly performance analysis of outbound calling and KPI analysis on monthly basis• Conducting meeting with outbound calling and address verification vendor and share monthly performance.• Analysis of different credit control reports to prevent fraudulent activities, minimize exposure, and ensure prompt provisioning.• Different operational and CRS related analytical reporting.

• 

  airtel

  • Dhaka

  • Credit Analyst

    • Apr 2014 - Oct 2016
    • Dhaka

    • Monitoring of Credit Recovery System (CRS) Rules/Processes, performance on daily basis.• Define and implement customer segment wise credit monitoring rules as per requirement and credit policy.• Analysis and monitoring of different credit control rules and find out the loopholes to resolve with close coordination to IT and engineering department.• High Usages, FCR and rating delay monitoring.• Daily coordination with IT, RAFM and Engineering to ensure smooth performance of credit control activities.• Analysis of different credit control reports to prevent fraudulent activities, minimize exposure, and ensure prompt provisioning.• Different operational and CRS related analytical reporting.

• 

  Warid Telecom

  • Chittagong

  • Customer Service Executive

    • Jan 2007 - Mar 2014
    • Chittagong

    • Actively deal with customer queries, manage resolve customer service issues on priority basis• Ensure achievement of required Customer Service Standards from the AECs• Supervision of CS staff on day to day operations• Daily clinics of feedback on current issues and providing required updates• Actively deal with customer queries, manage resolve customer service issues on priority basis• Ensure all pre-defined Service Standards – assigned KPIs with goal Oriented approach to meet all Targets KPI’s by maintaining job dimensions • Increasing sales and market promotion with monthly target basis, maintaining a detailed information system for each and everyone.