Experience

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  Holiday Inn Winnipeg Airport West

  • Winnipeg, Manitoba, Canada

  • Duty Manager

    • Jan 2024 - Present
    • Winnipeg, Manitoba, Canada

    As a Duty Manager at Holiday Inn Airport, my role encompasses overseeing daily operations, guest relations, financial performance, staff management, and compliance. I coordinate with various departments to ensure seamless service delivery and uphold high standards of hospitality.In guest relations, I address concerns promptly, aiming to turn every interaction into a positive experience. I also manage the hotel's financial performance by monitoring key metrics, developing pricing strategies, and optimizing revenue opportunities while controlling expenses.Staff development and morale are paramount, as I provide training, coaching, and support to empower employees to excel in their roles. I also handle HR-related matters, ensuring fairness and transparency in personnel management.Compliance with company policies, industry regulations, and safety standards is essential. I conduct regular inspections and oversee staff training to maintain adherence to procedures and ensure guest safety.Overall, my tenure as Duty Manager at Holiday Inn Airport is marked by a commitment to excellence, guest satisfaction, and operational efficiency. I strive to uphold the brand's reputation while creating memorable experiences for every guest.

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  Holiday Inn

  • Winnipeg, Manitoba, Canada

  • Front Desk Representative

    • Jul 2023 - Present
    • Winnipeg, Manitoba, Canada

    Front Desk Associate at Holiday Inn with a strong passion for providing exceptional guest experiences. Proven track record of delivering top-notch customer service, managing reservations, check-ins, and check-outs efficiently. Skilled in handling guest inquiries, resolving issues, and ensuring a welcoming atmosphere. Proficient in using property management systems and maintaining accurate records. Collaborative team player with excellent communication and multitasking abilities.

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  Nirapod Logistic

  • Winnipeg, Manitoba, Canada

  • Emergency Dispatcher

    • Aug 2022 - Jul 2023
    • Winnipeg, Manitoba, Canada

    Managed customer inquiries and complaints in polite and professional manner. Inspected and maintained delivery vehicles regularly to keep in safe working order. Followed corporate procedures to maintain company and customer data confidentiality.Answered phone calls and responded to customer emails.Received new orders, prepared documentation, and assigned personnel. Monitored and tracked dispatch communication systems.

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  TELUS

  • Winnipeg, Manitoba, Canada

  • Customer Service Sales Specialist

    • Aug 2021 - Apr 2022
    • Winnipeg, Manitoba, Canada

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  Enterprise

  • Winnipeg, Manitoba, Canada

  • Car Detailer

    • Aug 2020 - Aug 2021
    • Winnipeg, Manitoba, Canada

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  SkipTheDishes

  • Delivery Driver

    • Aug 2019 - Oct 2020