Experience

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  Time Express Parcels

  • Dubai, United Arab Emirates

  • Logistics Coordinator (Courier)

    • Sep 2019 - Dec 2021
    • Dubai, United Arab Emirates

    ● Accept and register bookings● Offer alternatives to customers and potentially turn information calls into sales leads or identifyother additional value added services to customers when opportunities arise during the course ofinteraction.● Respond to customers consistently and confidently by providing accurate information in allareas such as custom requirements, transit time, and prices.● Enhance service experience by exercising professionalism and empathy when dealing witheach individual customer’s varying needs and demands.● Liaise with Operations Department and other departments on quick and efficient resolution ofcustomer issues and queries.● Carry out any task that is required by his or her superiors from time to time.

• 

  SHEIN

  • Dubai, United Arab Emirates

  • Customer Service Representative

    • Aug 2017 - May 2019
    • Dubai, United Arab Emirates

    Responsible for Client interaction and giving the required information about the website and ordersFocusing on customer satisfaction by making sure the job gets done ASAPUpselling and cross-selling of the products and promotionsInforming customers about any product related concernProactively assesses, clarifies, and validates customer needsProcessing refund, return, and exchange

• 

  Chevrolet

  • Philippines

  • Administrative Assistant

    • Jun 2014 - Feb 2016
    • Philippines

    ● Makes Vouchers, Sales Invoices, Charge Invoices, and Collection Receipts ● Receiving payments , handling petty cash, preparing the sales report● Liaising with private and government companies● Answer telephone calls and inquiries ● Typing and word processing ● Organizing and storing paperwork and company documents ● Photocopying, printing, and faxing various documents