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Maxwell Happiness is a seasoned banking professional with extensive experience in strategy development, portfolio management, and team leadership. He has worked in various roles, including Relationship Officer, Portfolio Manager, and Business Development Executive, across multiple institutions in Nigeria. Maxwell holds a Bachelor of Science degree in Water Resources Management and Agro-meteorology from the Federal University of Agriculture Abeokuta.

Credentials

  • Certificate of Completion of Bank's Induction Program
    Fina Trust Microfinance Bank
    Sep, 2021
    - Apr, 2026
  • Certificate of Training
    Prime International Risk and Safety Management
    Mar, 2018
    - Apr, 2026
  • Certificate of National Service
    -
    Aug, 2017
    - Apr, 2026
  • Digital Marketing
    Google
    Aug, 2017
    - Apr, 2026

Experience

  • Fina Trust Microfinance Bank
    • Ikeja, Lagos State, Nigeria
    • Relationship Officer Unit Head
      • Oct 2022 - Present
      • Ikeja, Lagos State, Nigeria

      Strategy Development: Developing strategies for the auto loan unit in alignment with the bank's overall objectives and market conditions.Performance Monitoring: Monitoring key performance indicators (KPIs) and financial metrics related to loan origination, delinquency rates, portfolio growth, and profitability, and implementing corrective actions as needed.Team Management: Leading and managing a team of auto loan officers and support staff, including recruitment, training, performance evaluation, and motivation.Loan Portfolio Management: Overseeing the management of the auto loan portfolio, including loan origination, underwriting, approval, disbursement, and servicing.Credit Risk Management: Implementing robust credit risk management practices to ensure the quality of the auto loan portfolio, including credit analysis, risk assessment, and mitigation strategies.Product Development: Collaborating with product development teams to design and enhance auto loan products and features based on market trends, customer needs, and regulatory requirements.Sales and Business Development: Setting sales targets and developing initiatives to drive business growth in the auto loan segment, including marketing campaigns, partnerships, and customer acquisition strategies.Customer Relationship Management: Ensuring high levels of customer satisfaction by providing excellent service, resolving customer issues, and maintaining strong relationships with auto dealerships and other stakeholders.Compliance and Regulatory Oversight: Ensuring compliance with all applicable laws, regulations, and internal policies governing auto lending activities, including consumer protection laws and anti-fraud measures.Market Analysis: Conducting market research and analysis to identify trends, competitive dynamics, and customer preferences in the auto lending industry, and leveraging insights to optimize business strategies and initiatives.

  • Systemise And Sell
    • United Kingdom
    • Business Development Executive
      • Apr 2023 - Present
      • United Kingdom

  • FinaTrust Microfinance Bank
    • Ikeja, Lagos State, Nigeria
    • Relationship Officer
      • Sep 2021 - Present
      • Ikeja, Lagos State, Nigeria

      Client Relationship Management: Building and maintaining relationships with bank clients, including individuals, businesses, and organizations.Needs Assessment: Understanding the financial needs and goals of clients through comprehensive assessments and discussions.Product Knowledge: Providing information and guidance on a wide range of banking products and services, including accounts, loans, credit cards, and investment options.Customized Solutions: Offering tailored banking solutions to meet the specific needs and preferences of individual clients, such as recommending suitable accounts or suggesting appropriate loan options.Cross-Selling: Identifying opportunities to cross-sell or upsell additional banking products and services to existing clients based on their financial situations and goals.Problem Resolution: Addressing client inquiries, concerns, and complaints promptly and effectively, ensuring a positive customer experience.Financial Analysis: Analyzing clients' financial profiles, credit histories, and risk profiles to assess eligibility for various banking products and services.Compliance: Ensuring compliance with regulatory requirements and internal policies, including KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.Sales Targets: Meeting and exceeding sales targets and performance goals set by the bank through proactive client engagement and relationship-building efforts.Market Research: Staying informed about market trends, competitor offerings, and industry developments to effectively position the bank's products and services in the marketplace.

  • Baobab Microfinance Bank
    • Lagos State, Nigeria
    • Portfolio Manager
      • Jul 2020 - Aug 2021
      • Lagos State, Nigeria

      Portfolio Management: Constructing and managing investment portfolios to meet client objectives while adhering to risk management guidelines.Risk Assessment: Evaluating and monitoring the risk exposure of the portfolio, including credit risk, interest rate risk, and market risk.Asset Allocation: Determining the appropriate mix of assets (stocks, bonds, derivatives, etc.) within the portfolio to achieve optimal returns for the level of risk tolerance.Research and Analysis: Conducting thorough research and analysis on financial markets, economic trends, and individual securities to make informed investment decisions.Client Relationship Management: Building and maintaining relationships with clients, understanding their financial goals, and providing personalized investment advice and solutions.Performance Reporting: Generating regular performance reports for clients, tracking portfolio performance against benchmarks, and providing insights on investment performance.Compliance and Regulation: Ensuring compliance with regulatory requirements and internal policies, including KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.Communication: Effectively communicating investment strategies, market insights, and portfolio updates to internal stakeholders and clients.Continuous Learning: Staying informed about market developments, new investment products, and industry best practices through continuous education and professional development.Team Collaboration: Collaborating with colleagues in other departments, such as research, trading, and risk management, to leverage expertise and optimize portfolio strategies.

    • Teacher
      • Sep 2017 - Jul 2018
      • Ijero-Ekiti. Ekiti State

      NYSC primary assignment - English teacher

    • Teacher
      • Sep 2017 - Jul 2018

      Animal husbandry and Agricultural science teacher

  • Nigeria Meteorological Agency
    • Abeokuta. Ogun State
    • Weather observer
      • Aug 2015 - Feb 2016
      • Abeokuta. Ogun State

      Weather observer at Nigeria Meteorological Agency

  • Lademax Private School
    • Ijoko Ota. Ogun State
    • Teacher
      • Sep 2009 - Jul 2011
      • Ijoko Ota. Ogun State

Education

  • 2011 - 2016
    Federal University of Agriculture Abeokuta
    Bachelor of Science - BS, Water Resources Management and Agro-meteorology

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