Experience

• 

  OutPLEX

  • United States
  • Outsourcing and Offshoring Consulting
  • 300 - 400 Employee

  • Senior Supervisor

    • Apr 2021 - Present

    OutPLEX provides outsourced customer support solutions to global brands, from voice to digital messaging, utilizing the latest automation technologies. Our industry-leading combination of conversational AI bots and human engagement experts creates the most impactful customer experiences and brand loyalty by allowing customers to engage on their terms, across a variety of communications platforms. This results in higher ROI for our clients and an average savings of 40% in operational costs.

  • Supervisor

    • Nov 2019 - Apr 2021

• 

  Liquid Web

  • Santo Domingo, Distrito Nacional, Dominican Republic

  • Project Supervisor

    • Nov 2019 - Present
    • Santo Domingo, Distrito Nacional, Dominican Republic

    Managing a team of tier 1 LAMP Stack tech support. Dealing with HIPAA and PCI compliance. Contacting important customers. Setting monthly work expectations. Supervising the team of admins, giving coaching and monitoring their progress. Keeping track of the man hours, issues and solutions.

• 

  Servidon SRL

  • Santo Domingo

  • Data Analyst

    • Jul 2018 - Oct 2019
    • Santo Domingo

    Data analytics for medium and large projects / System administrator

• 

  Williams Martini Racing

  • Dominican Republic

  • Operations Manager

    • May 2015 - Jul 2017
    • Dominican Republic

• 

  VendeCarros.do

  • Santo Domingo

  • Director Of Information Technology

    • May 2012 - May 2015
    • Santo Domingo

    IT Project Management // Design // Development // Branding