Experience

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  RLM Hospitality: Your Restaurant365 Experts

  • Director of Operations

    • Apr 2023 - Present

    Dynamic leader and specialist in restaurant operations and administration, with a focus on delivering results through collaboration, strategic thinking, and a strong customer-centric approach.Strong commitment to client relationship management, with a focus not only on satisfying clients but also on cultivating long-term partnerships and driving business growth. As a project lead and specialist, I excel in the implementation of operations, working closely with teams to ensure seamless execution and achieve desired outcomes. I am highly focused on optimizing processes, identifying areas for improvement, and driving operational efficiency.

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  Restaurant365

  • Austin, Texas Area

  • Customer Success Manager

    • May 2019 - Apr 2023
    • Austin, Texas Area

    Client relationship manager with the goal of satisfaction, adoption and expansion of a robust restaurant administration solution. Project lead and specialist in the implementation of operations and scheduling restaurant solution. Successfully on-boarded several companies at once in different stages of their projects.Specialist in inventory control, item costing, recipe costing, purchasing, ordering, reporting, menu engineering, scheduling, labor control, training and development, point of sale and cost center connection.

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  Pluckers Wing Bar

  • Austin, Texas Metropolitan Area

  • General Manager

    • Oct 2016 - May 2019
    • Austin, Texas Metropolitan Area

    Responsible for the success and growth of a management team of 12, total staff over 100, and annual sales volumes exceeding 7.5 million.New store opening GM in the market. Responsible for staffing, training, on-boarding, operational systems, while partnering with the Corporate Training Team.The fastest new hire to obtain a GM position in a company that does not externally hire upper management.Interviewed management for the market.P&L Management and a quarterly bonus determined by EBITDA.

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  Zoes Kitchen

  • Austin, Texas Metropolitan Area

  • General Manager

    • Dec 2013 - Oct 2016
    • Austin, Texas Metropolitan Area

    Participated in 4 New Store Openings during a period of rapid growth. FOH New Store Opening Coordinator pioneering the satellite new store opening process. GM at a New Store Opening for the new satellite NSO procedure. Beat all NSO store goals during the ramp up and ramp down periods. Assisted neighboring region with under performing GMs and stores.Worked with Area Managers to control prime costs and grow sales by hitting goals set by company wide scorecard.

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  California Pizza Kitchen

  • Austin, Texas Metropolitan Area

  • Manager

    • Nov 2011 - Dec 2013
    • Austin, Texas Metropolitan Area

    Store Trainer in charge of hiring groups and new hire orientation.Bar Manager responsible for inventory and labor cost control.Community Brand Ambassador during the launch of the new program. Selected by leadership to pilot the new program.Graduate of the extensive MIT training program with honors from the Regional MIT Training GM.