Experience

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  Guild Mortgage Company

  • Greater San Diego Area

  • Quality Assurance-Investor fulfillment

    • Oct 2012 - Oct 2022
    • Greater San Diego Area

    Quality Assurance

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  LEAP Auto Loans

  • Greater San Diego Area

  • Sales Support Representative

    • Mar 2012 - Jun 2012
    • Greater San Diego Area

    Obtaining documents to finalize new loans using the company’s unique product to consumers who are unable to qualify for traditional loans, prioritize work flow, provide status to loan officers, borrowers and dealers.

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  HSBC/Banco Santander

  • Account Manager/loan modification specialist

    • Aug 1999 - Mar 2011

    As an account manager duties included contacting customers whose accounts were past due to negotiate appropriate resolutions such as repossessions. Recognize potential high risk accounts, develop techniques to help collect money and modify loans. • Responsible for the collection process and strategies by working with colleagues within the department and working off ques.• Discussed difficult or unique collection problems with customers to modify loans.• Worked with record of collection activities and phone tracing customers whose whereabouts were unknown.• Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies.• Promote an environment that supports diversity and reflects the HSBC brand.

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  Banco Santander/HSBC

  • Funder/Customer Auto representative

    • Aug 1999 - Mar 2011

    Provide proper documentation to facilitate the sales of inside and outside services to customers. Consistent in performing the duties and responsibilities of the position to meet goals and objectives of the department. Responsible for preparing accounts to verify and determine if fraudulent activity is in process.Learn and adjust quickly to new changes in the department policies and regulationsOrganize and process documents to meet demanding deadlines

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  HSBC Financial

  • Funder

    • 1999 - 2011

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  HSBC

  • Account Manager/Funder

    • 1999 - 2011

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  Polinsky Children Center

  • San Diego,CA

  • Residential Care Worker

    • Apr 1996 - Jul 1999
    • San Diego,CA

    Observed, supervised and assisted dependent or neglected children and infants in their daily activities. Provided emotional support for recently traumatized children. • Fed and assisted children at meals• Bathed and dressed children• Took positive disciplinary action when required and reported on action taken.• Able to transport small groups of children on outgoings, lead and develop recreational activities • Responsible for transporting children to emergency medical care when needed