Experience

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  Segoso Caribbean

  • Monterrey, Nuevo León, México

  • Accounts Receivable Specialist

    • Sep 2023 - Jan 2024
    • Monterrey, Nuevo León, México

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  Genpact

  • Monterrey, Nuevo León, México

  • Billing analyst

    • Dec 2021 - Dec 2022
    • Monterrey, Nuevo León, México

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  Johnson Controls

  • San Pedro Garza García, Nuevo León, México

  • Sr Billing Analyst

    • Dec 2018 - Dec 2020
    • San Pedro Garza García, Nuevo León, México

    • Transition 2019 The departmental area of the special request team located in Westmeister, MA was transferred to the Monterrey N.L. offices and during the transition each person was advised on the role they had to fulfill and the procedures that it entails.• Special client portfolio registry I was assigned a portfolio of special clients to whom I had to bill and each one had a different procedure which I had to follow and that everything was in order• Verify that client´s paperwork was with the correct and signed files and proceed with the billing In each assigned account, it was necessary to verify that the documents were complete and signed by the client in order to be able to bill them• Upload the signed files to the system In case there are missing documents, stop the invoicing process and request the remaining documents from the corresponding department• Verify that the invoice has the correct amount and compare it with the amount in the corresponding portalSome of the special accounts had to check the amount in a special portal and that the amount of the system would coincide with that of the portal and thus be able to correctly validate the billing

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  Teleperformance México

  • Monterrey y alrededores, México

  • Call agent

    • Jan 2017 - Dec 2017
    • Monterrey y alrededores, México

    • Customer service by telephone English / Spanish language in the billing processes• Technical support to the clients' cable TV adapters by telephone• Sale of cable packages, internet and telephone service• Top Seller-3rd place with a higher sales rate than the average

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  Corporativo Soriana

  • Monterrey y alrededores, México

  • Soriana - Real estate development management intern

    • Apr 2016 - Oct 2016
    • Monterrey y alrededores, México

    • Elaboration of technical data sheets Elaboration of a document that summarizes the operation and other characteristics of a component.• -Archived contractsReview the contracts in the system and verify that they are in the file and save them.Scan contracts to upload them on SAP• DatabaseEnter customer contract information in excel tables• CollectionReview of the portfolio of the various national clients of the company.Verify that the invoices were settledEnter the collection in SAPContact by mail to customers who had outstanding invoices.