Experience

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  TRU-SPEC

  • Marietta GA

  • Quality Control Manager

    • Dec 2019 - Present
    • Marietta GA

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  ERB Industries

  • Woodstock GA

  • Quality Control Technician

    • Apr 2018 - Nov 2020
    • Woodstock GA

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  Benchmark

  • Alpharetta, GA

  • Quality Control

    • Oct 2007 - Oct 2016
    • Alpharetta, GA

    Reduced margin of error to 0.0013 quarterly, while processing 95-105 orders per day. Eliminated downtime by developing and implementing technician cross-training program that resulted in each technician’s comprehensive knowledge of other technicians’ duties.Effectively identify weaknesses in processes or products and develop fast/accurate solutions.Sales and Integration Department Support Highly collaborated with different orders for various customers with specific customized orders and meeting deadlinesDemonstrate strong leadership skills by ensuring technicians are current with anomalies and equipment.Bolster customer satisfaction by inspecting printers, digital scanners, and monitors prior to shipment.Improve efficiency by quickly prioritizing quality control tasks, preventing shipment delays.Cut costs by generating repair orders and auditing repairs for quality and functionality in a timely manner.Quickly identify/remedy problems, such as missing components/screws and broken covers in scanners prior to shipping.Contribute to organizational data integrity by creating and maintaining end-of-day sales order reports, inventory tracking, Microsoft Excel spreadsheets,as well as Microsoft Word and Outlook and generate custom report of released repairs.Facilitate effective internal and external communication by submitting detailed reports regarding repairs and sales to customers, project managers, and other stakeholders.

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  All Service Refuse

  • Fort Lauderdale Florida

  • Collector-Customer Service

    • Mar 2003 - Feb 2007
    • Fort Lauderdale Florida

    Collector-Customer Service Representative, 2006-2007Provided excellent customer service, conducting 50-60 inbound/outbound calls per day while simultaneously interfacing with clients via phone, fax, and mail, overseeing 500+ commercial accounts.Ensured effective cash flow by managing accounts receivable, payment processing, customer payment account changes/updates, invoice creation, financial reporting, and collections.Demonstrated excellent problem solving skills by researching customer questions/providing answers.Collections Supervisor, 2005-2006Ensured organized, effective customer account management by overseeing a team of three employees, who managed commercial and industrial accounts. Contributed to data management, overseeing data migration from RSI-Soft-Pak System to Excel.Improved relations with key customers by serving as key point-of-contact for municipal accounts, troubleshooting problems to quickly resolve customer issues, and collaborating with third parties.Expedited collections processing by conducting lien releases and other duties.Collections – Customer Service Representative, 2003-2006Contributed to capturing corporate revenue by communicating with commercial, industrial, and residential customers with delinquent accounts, troubleshooting problems, scheduling payments, account adjustments, conducting collection calls, and monitoring accounts.Kept careful records regarding credit/debit adjustments and aging reports utilizing Excel and other programs. Sales Department Support in dealing with all of the aspects in setting, servicing and locking and release accounts. Maintained sales representatives abreast of delinquent accountsAcquired/retained customer accounts by providing excellent customer service, problem resolution, and financial/technical customer support.

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  Aska Communication Corp

  • Deerfield Beach, Florida

  • Warehouse Manager & Quality Control

    • Apr 1997 - Aug 2002
    • Deerfield Beach, Florida

    ASKA COMMUNICATION CORP, Pompano Beach, FL 1997 to 2002Warehouse ManagerEnsured project quality by testing Digital Satellite Systems products, utilizing spectrum-analyzer machine and other technology.Managed a team of five warehouse workers, leading team to complete various warehouse functions, including purchasing, freight shipments, bills of landing, schedules of shipment, and inventory.

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  EXIM IMPORT & EXPORT

  • Miami, Fl

  • Warehouse Logistics Manager

    • Jul 1981 - Feb 1997
    • Miami, Fl

    Managed a team of seven warehouse workers, leading team to complete various warehouse functions, including, international as well domestic inbound and outbound freight shipments, bill of ladings, scheduled shipments, as well as inventory management.Calculated rates and price conversions. Converted and verified shipment weight and volume. Used rate charts to convert foreign currency to U.S. Dollars and vice-versa. Communicated by telephone and fax with foreign operations and local customers. Arranged transportation by truck, air, and vessel and ensured timely delivery of shipments and prompt and accurate documentation and invoicing. Knowledgeable of the different worldwide standard: international trade code concepts known as INCOTERMS, i.e. FOB, FIR, CIF. Etc.Maintained communication with vendors, shippers, freight forwarders, customers, carrier vessels and overseas offices throughout the process and choosing proper routing appropriate to the customer's needs.Negotiated cost-effective rates with service providers to ensure maximum profitability. Maintained SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routing/services/carriers.Generated quotes for overseas offices, as requested.Produced pro-forma invoices: for different shipmentsAdvance working knowledge of domestic and international geography including countries, major cities, and seaport.