Experience

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  ADT Commercial

  • Irving, Texas, United States

  • Technical Support Representative

    • Oct 2021 - Jan 2024
    • Irving, Texas, United States

    Provide specialized telephone technical support to ADT Direct, Authorized Dealer, Sub-contractor personnel and end-user customers. Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests. Process data changes and programmi...

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  City of Fort Worth

  • Fort Worth, Texas, United States

  • Field Service Technician

    • Nov 2020 - Jun 2021
    • Fort Worth, Texas, United States

    Field Service Technician City of Fort Worth - Fort Worth, TX November 2020 to June 2021 Position requires meter reading, meter installation, and repair. Ability to use smart devices. High bill and leak investigations while providing in-person customer service.

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  Great Lakes Coca-Cola Bottling

  • Milwaukee, WI

  • Consumer Affairs Specialist

    • Apr 2018 - May 2019
    • Milwaukee, WI

    Support consumer escalated complaints for the State of California. Worked closely with the following groups on a daily basis: Incident Management, Risk Management, Legal and Quality Assurance in order to reach the most appropriate resolution for the consumer. A variety of information systems used...

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  Rausch Sturm

  • Brookfield, WI

  • Debt Resolution Specialist

    • Feb 2018 - Apr 2018
    • Brookfield, WI

    Complete inbound and outbound calls to clients involving sensitive issues with their accounts. Assist in resolving consumer discrepancies and issues.

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  MAXIMUS

  • Greater Milwaukee Area

  • Case Management Coordinator

    • Oct 2013 - Jan 2017
    • Greater Milwaukee Area

    Assisting Financial Employment Planner with establishing and maintaining contacts with business and industry. Insuring job development. Proved counseling and support to identify vocational goals of W2 program participants.

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  GE Healthcare

  • Waukesha, WI

  • Customer Support

    • Apr 2012 - Apr 2013
    • Waukesha, WI

    Providing help desk support to clients. Data entry into applicable Oracle databases. Assist with quoting and sales. Tracking inventory utilizing Excel spreadsheets.

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  AT&T

  • Waukesha, WI

  • Customer Support Representative

    • Mar 2000 - Oct 2010
    • Waukesha, WI

    Investigating and resolving network and hardware matters of significance. Researching, analyzing, isolating and resolving errors. Assessing and updating older networks as needed and in accordance with specific plans. Providing escalated Tier 1 technical support on data, voice or video networks. I...

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  Fortis Healthcare

  • Greater Milwaukee Area

  • Systems Analyst

    • Nov 1997 - Dec 1998
    • Greater Milwaukee Area

    Functioned as a liaison between software programmers, creators, and field sales representatives as it pertained to individual medical insurance software upgrades. Helped determine test objectives for a variety of cross functional initiatives. Accountable for initiating problems with the softwar...