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Maureen Nwachi is a seasoned professional with extensive experience in customer experience, team management, and strategic planning. She has held various roles in call centers, service delivery, and telecommunications, and has a strong background in finance and accounting. Maureen has a Bachelor of Science degree in Biotechnology from Abia State University and holds several certifications in HR analytics, emotional intelligence, and anger management.

Credentials

  • Learning Word 2019
    LinkedIn
    Sep, 2021
    - Jun, 2026
  • Learning Excel 2019
    LinkedIn
    Aug, 2021
    - Jun, 2026
  • Politeracy and Governance 101
    Electoral College Nigeria
    Jul, 2021
    - Jun, 2026
  • HR Analytics
    Utiva
    Jul, 2020
    - Jun, 2026
  • Genetic Counseling
    Sickle Cell Foundation Nigeria
    May, 2019
    - Jun, 2026
  • Emotional Intelligence
    Sam Obafemi Behavioural Change Academy (SOBCA)
    Dec, 2017
    - Jun, 2026
  • Anger Management Certification
    Sam Obafemi Behavioural Change Academy (SOBCA)
    May, 2019
    - Jun, 2026

Experience

    • Nigeria
    • Non-profit Organizations
    • 1 - 100 Employee
    • Head of Operations, Human Resource and Programmes
      • Jul 2019 - Present

      Key Responsibilities• Serve as a critical thought partner to the Executive Director and work closely with other senior leaders to create and refine the organization’s strategy• Serves as the internal leader of the Organization and provides a strong day-to-day leadership presence• Represent the organization to donors and other external parties• Anticipate future needs and translate the organization’s strategy into tangible, multi-year plans• Design and manage the financial processes to include annual budgeting, long-term forecasting and strategic plan scenario building• Oversee and continuously improve all finance and accounting operations including budgeting, planning, reporting, revenue recognition, cash management, payroll, procurement and vendor payment• Ensure timely and accurate financial reporting for the Executive Director, Team Leads and Board of Trustees• Lead the effort to refine, document and communicate the organization’s culture and core values• Establish best-in-class people management, talent management, development practices and related systems• Install an organizational “coaching” culture to enhance development opportunities for the organization’s team• Foster a climate which attracts, retains, and motivates a diverse staff of top-quality people• Establish and maintain a working environment conducive to positive morale, quality and teamwork• Review and approve contractual agreements including leases, and professional services engagements• Oversee operational infrastructure• Provide support as Assistant to the organization’s Chief Executive.• Coordinate events, activities and projects of the organization• Report writing and documentation• Establish Liaison on behalf of the organization.• Business letter and proposal writing• Provide informative education for people living with Sickle Cell Disorder and their familiesSupervises five (5) direct reports• Accounts & Operations• And 3 special projects

    • Head Of Administration and Project Coordinator
      • Jan 2017 - Jun 2019

      Manage projects, programs, and events of the organization whilst ensuring compliance with company and donor policies. Assistant to the executive director.Major Achievements- Provided support to the organisation's Executive Director- Prepared expense reports and corporate presentations.- Organized management and staff calendars and provide appointment reminders.- Handled cash receipts and tracked cash withdrawals.- Designed project-specific spreadsheets and PowerPoint presentations.- Served as liaison between senior management and clients.- Handled cash and credit payments, adhering to the organisation’s cash handling policy.- Helped train 2 new front desk staff.- Worked to streamline the flow of interoffice communications.- Prepared staff work schedules.- Improved the beneficiary outcome by 150% in one year.- Consistently contribute to the organization's staff and volunteer training.- Reduced operational cost by 23% in less than a year.- Coordinated 75 medical outreaches touching the lives of over 10,000 beneficiaries.- Initiated the September awareness campaigns in 2017 that have led to continuous collaboration with other key stakeholders. This yielded results reaching over 12 million people in 12 countries in almost five years of its existence.- Initiated the 1k4Sickle campaign that led to establishing health insurance for an initial 5% of our beneficiary base with the intent to continue for the rest.

    • Marketing Coordinator and Client Service Analyst
      • Feb 2014 - May 2016
      • Lagos

      Major Achievements- Improved the database by 60%.- Contributed to the organization's quarterly staff training.- Coordinated over 6 travel arrangements for the Marketing team.- Consistently compiled daily, weekly, quarterly and annual reports.- Followed up on at least 81 customers per week con...

  • Airtel Nigeria
    • Lagos - Nigeria
    • Customer Engagement Executive/ Sales Analyst
      • Dec 2012 - Dec 2013
      • Lagos - Nigeria

      Major Achievements- Managed several projects.- Streamlined team operations.- Received and handled at least 100 calls per day as required.- Assisted the call centre supervisor with daily reports.- Trained over 15 new call centre agents.

  • Royal School
    • Damaturu, Yobe, Nigeria
    • Classroom Teacher (Job Placement Year/ NYSC)
      • Mar 2010 - Feb 2011
      • Damaturu, Yobe, Nigeria

      Major Achievements- Curated over 100 lesson notes.- Simplified over 75 lesson plans in line with curriculum objectives.- Assessed over 70 students for 3 terms.- Assisted in extracurricular activities (performance art).- Engaged parents and colleagues in line with the school's objectives to ma...

  • uac of nigeria plc
    • Port-Harcourt
    • Logistics officer
      • Mar 2007 - Oct 2007
      • Port-Harcourt

      - Completed rudimentary forms for scheduling, deliveries and procurement.- Received 40 and sent out 45 goods weekly.- Prepared analytical reports- Assisted Senior Logistics Managers- Handled funds responsibly- Managed over 30 inventories daily

Education

  • 2004 - 2008
    Abia State University

Suggested Services

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Industry Focus. “Non-profit Organizations”

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