Experience

• 

  Paytech Limited

  • Nairobi County, Kenya

  • Operations Supervisor

    • Sep 2022 - Present
    • Nairobi County, Kenya

    Cash handling and management of daily revenue collection.Ensuring that there is zero variance between expected and actual cash count.System monitoring of machines and capturing the relevant system issues on site .Supervising a team of more than ten members on site.Setting of KPI and supervising of staff in ensuring that they follow the stipulated SOP'S .Training and coaching new employees on the site operations.Scheduling of staff shifts to ensure flow of operations .Preparing and monitoring of employee attendance record.Conducting of team performance review and submitting the report to the head of operations.Mentoring of staff into leadership roles

• 

  Times touch Limited

  • Mombasa County, Kenya

  • Team Manager

    • Jun 2020 - Jul 2021
    • Mombasa County, Kenya

    Accountable for business results by maximizing sales and efficiency at the petrol station by ensuring 100% volume performance. Daily site walkabout and five minute parade.Work scheduling for all site staff and maintain each employee score card.Coaching and encouraging team members on job performance, motivation and personal development. Receipt, inspection and verification of delivered stock.Updating the wet stock book on daily basis in order to monitor fuel volume gragh.Supervising of pump attendant at the petrol station and scheduling their work hours inorder to have easy flow of work.Document and report all incidents at service station. Ensure effective site meeting are held on a weekly basis. Training pump attendant on all service station operation and business aspects on retail excellence. Filling for all site operational documents. Daily taking of fuel dips at the tanks and manual reading at the pumps in order to calculate daily fuel sales per pump attendants.Closing of shift for the pump attendants. Discipline employees, address complaints and resolve problems.Handling client problems arising at the petrol station.Recruit ,interview and select employees to fill vacant position

• 

  Call Centre International

  • Nairobi County, Kenya

  • Debt Collector

    • Mar 2019 - Nov 2019
    • Nairobi County, Kenya

    -Collecting debts from Tala customers and also Solar delight customers. -Manage large amounts of inbound and outbound calls in a timely manner and in a courteous way. -Responding to incoming calls from customers to answer their inquiries. -Provide information and handle complaints regarding organization products and services. -Meet personal and team qualitative and quantitative targets-Seize opportunities to upsell new products and offers when they arose. -Coordinate with service centers to dispatch products in a good condition to customers on time.

• 

  Jimra Agrovet

  • Manager Shop Operations

    • Mar 2016 - Sep 2017

    Offering of Equity money banking servicesSelling of stationaryOffering M-pesa servicesOpening of Equity account to customersSelling and Registering of Safaricom,Telcom and Airtel lines to customersReceiving of agrovet and stationary stock

• 

  IEBC-Independent Electoral and Boundaries Commission

  • Mombasa

  • Clerk

    • Aug 2017 - Aug 2017
    • Mombasa

    Voter supervisionData entryVote counting

• 

  Fort jesus museum

  • Tour manager

    • Sep 2014 - 2015

    Offer tour services to clientsDeal with guest complaintsAnswering guest queries

• 

  Bahari Beach Hotel

  • Front Office Receptionist

    • Aug 2013 - Dec 2013

    Checking in and out of guestsIssuing of hotel keysTaking reservation through email and via telephoneAnswering of guests complaintsPreparing bills and taking paymentsMonitoring of all guest requestsEnsued compliance to all department policies and procedures