Experience

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  Shred-it

  • Greater Chicago Area

  • Supervisor Sales Support

    • Feb 2023 - Present
    • Greater Chicago Area
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  Stericycle

  • Bannockburn, IL

  • Supervisor Customer Experience

    • Mar 2021 - Feb 2023
    • Bannockburn, IL
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  BBJ Linen

  • United States
  • Events Services
  • 200 - 300 Employee

  • Midwest Territory Account Manager

    • 2018 - 2020

    ▪ Grew new business in individual territory by 20% quarterly, totaling $1.4M▪ Responsible for identifying new business and creating sales strategies designed to grow existing accounts’ revenue▪ Collaborated with outside sales team members to secure meetings with market influencers in 10 Midwestern states

  • Senior Inside Sales Manager

    • 2017 - 2018

    ▪ Delivered double-digit revenue growth annually ▪ Managed portfolio of accounts worth $1.5M▪ Optimized CRM software to improve contact with clients and reporting in vertical and seasonal markets

• 

  BBJ Linen

  • United States
  • Events Services
  • 200 - 300 Employee

  • Assistant Executive Director, Customer Service & Inside Sales

    • 2013 - 2016

    ▪ Managed 20 inside sales and customer service team members▪ Increased individual revenue by 38% YOY while leading all sales team members to achieving 95%+ of goal ▪ Managed inside sales team of 6 in Chicago, New York, Milwaukee, and Miami▪ Created engaging sales presentations, emails, and phone scripts for sales team use company-wide▪ Led SalesLogix CRM upgrade and integration. Served as company contact with outside CRM vendor and trained inside/outside sales teams, customer service representatives, and new employees.

  • Inside Sales Manager

    • 2011 - 2013

    ▪ Highest revenue producer on the Inside Sales Team each year, increasing revenue by double digits annually▪ Worked closely with CEO and Regional Sales Director to create and build inside sales team and program▪ Increased client base through prospecting, building rapport, and collaborating with clients▪ Encouraged and mentored sales team members to expand skillsets and stay focused on revenue goals▪ Trained new hires in inside sales, outside sales, and customer service ▪ Served as project leader for LivePerson chat. Oversaw platform preparation, content, training, and migration. ▪ Collaborated with an outside marketing company to create a drip marketing email campaign

  • Concierge Team/Customer Service

    • 2010 - 2011

    ▪ Served as part of a newly created campaign and team of 2 to reactivate and grow a portfolio of high-profile national accounts such as Hilton, Hyatt, Aramark, Sodexo, Compass Group, and Troon Golf. Worked closely with and reported to the CEO and Director of National Accounts to improve client education and engagement.▪ Created a series of promotional materials customized for every high-profile client▪ Facilitated front-line client communication providing data entry, problem solving, and upsell opportunities

• 

  Va Pensiero Restaurant/Red Limo Cuisine

  • Evanston, Illinois, United States

  • Catering Director & Co-Owner

    • 2004 - Apr 2010
    • Evanston, Illinois, United States

    ▪ Cross-promoted businesses through catering, in-house events, cooking classes, distinctive dinners, and wine tastings▪ Designed and created content for a quarterly direct mail newsletter and email campaign▪ Supervised on-site teams while providing exceptional service and upscale fare for catered...

• 

  Women's Specialty Retailing Group

  • North Riverside, Illinois

  • Site Manager

    • 1989 - 1996
    • North Riverside, Illinois

    ▪ Achieved Chicago district’s highest revenue increase as a first-year store manager (10% YOY)▪ Led 40 store employees; responsible for hiring, training, and scheduling sales and management teams▪ Monitored employee productivity and performance▪ Mastered nuances of selling to specialty-sized clie...