Experience

• 

  Safety-Kleen

  • Norwell, Massachusetts, United States

  • Inside Sales Specialist

    • Oct 2019 - Present
    • Norwell, Massachusetts, United States
• 

  AutomaTech, Inc.

  • Plymouth, MA

  • Inside Sales Account Manager

    • Jul 2016 - Jul 2019
    • Plymouth, MA
• 

  EOS CCA

  • Norwell, MA

  • Manager of Quality Assurance

    • May 2013 - Feb 2016
    • Norwell, MA

    Work with EOS CCA internal teams to ensure understanding of Client requirementsCreate and ensure on-going accuracy of client deliverables Periodic QC of procedures/processes of deliverables to verify integrity and timing of the dataHandle any high level, complex deliverables to ensure accuracy an...

• 

  TSL Marketing

  • Program Quality Manager

    • Feb 2011 - May 2013

    Manager of 20 to 40 programs in addition to overseeing campaigns managed by Assistant Program Managers in order to ensure the highest standards of quality; Ensure that the campaigns are completed on time, on target while reaching the highest possible level of client satisfaction; Advise clients o...

• 

  Mercer Human Resource Consulting

  • Vendor Relationship Manager

    • Aug 2008 - Jul 2010

    • Ensured and carried out vendor best practices, including review of Mercer's service agreements, ensuring current standard compliance which decreased risk exposure• Created strategic partnership with vendors to enhance Mercer’s service, processes and cost effectiveness which eliminated escal...

• 

  Putnam Investments

  • Call Center Analyst

    • May 1998 - Aug 2008

    Assumed wide variety of management duties supporting large corporate clients for Mercer’s Defined Contribution Call Center - previously Putman Investments• Coordinated and managed Work at Home Program for efficiency and cost savings• Coordinated licensing procedure for the Norwood call center• Re...