Experience

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  Bull Outdoor Products Inc

  • Lodi, California, United States

  • IT Support Specialist

    • Nov 2023 - Present
    • Lodi, California, United States

    Provided basic networking support such as crimping of CAT6 ethernet cables and configuring routers to optimize failover plan using EdgeMaxContacted venders and team members to fix errors in SPS Commerce resulting in an increase of overall revenueProvided first-level technical support to end-users, addressing hardware and software issues promptly and efficientlyInstalled, maintained and resolved printer issues, including reserving IP addresses in DHCP server to avoid IP conflictsConfigured iPad tablets for team members both local and non-localCollaborated with vendors to troubleshoot and resolve hardware and software issuesConducted comprehensive testing of workflows within the NetSuite software to ensure seamless functionality and adherence to business requirementsSuccessfully upgraded Lodi and Tennessee office network by doing a site survey, upgrading wireless access points and installing a new switch thus increasing the network speed by 200%Documented detailed test plans, including test objectives, test cases, and expected results, ensuring thorough coverage of workflow scenariosUsed Excel, Visual Basic and excel functions to transpose data into a cleaner more readable and API friendly formTook initiative in utilizing Python to develop scripts for future useStudied course materials for the CompTIA Network+ Certification

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  California Department of Motor Vehicles

  • Sacramento, California, United States

  • Student Assistant

    • Feb 2023 - Jun 2023
    • Sacramento, California, United States

    -Creating weekly/quarterly reports and ticket handling using the ServiceNow platform -Unit testing and documentation of test results -Experience in testing, troubleshooting, and identifying issues to ensure product functionality -Incident Management -Testing and technical documentation creation -Studying Salesforce using Trailhead, following the developer trail -Included in meetings and cross-training to learn about EPN and settlement backend processes that handle millions of dollars in transactions per day

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  VestLife

  • Elk Grove, California, United States

  • Project Intern

    • Oct 2022 - May 2023
    • Elk Grove, California, United States

    Team Project -Upgrading the current VestLife.com website by utilizing the Systems Development Life Cycle-Developing various project management charts using Microsoft Project -Working as a team to plan, analyze, design and implement changes while giving a high attention to detail-Maintaining, monitoring and reporting changes on the Vest website while being given guidelines -Demonstrated excellent communication skills and great customer service when working with internal and external contacts-Developed user manuals as a guide for website maintenance, demonstrating the ability to communicate clear and distinct technical information using appropriate vocabulary and grammar

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  Olive Garden

  • Roseville, California, United States

  • Server

    • Jan 2019 - Apr 2023
    • Roseville, California, United States

    - Consistently maintaining or exceeding add-on goals by upselling guests- Managing 2 - 4 table orders at a time demonstrating the ability to work independently and multi-task- Ensuring a pleasant visitor experience starting by greeting guests within 30 seconds to ensure excellent customer service- Negotiating & resolving customer concerns by utilizing effective communication- Maintaining a 15-22% tip average- Trained new and existing team members on proper serving procedures