Experience

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  LSH Auto Australia

  • Brisbane, Queensland, Australia

  • Certified Mercedes-Benz and AMG Diagnostic Technician. Certified High-voltage Technician.

    • Mar 2022 - Apr 2024
    • Brisbane, Queensland, Australia

    ⦁ Maiten the highest CSI and FFV within LSH Auto Australia. ⦁ Carry out diagnosis and repair to the highest standard expected of Mercedes Benz customers.⦁ Retain the very highest levels of customer satisfaction to ensure long-term retention of customers within the authorized retail network.⦁ Accurate assessment of High-Voltage components when required. ⦁ Accurate ordering of high-value parts using electronic parts catalogue. ⦁ Carry out routine stocks checks when required. ⦁ Provide aid to diagnostic technicians and system technician with testing analysis and fault rectification. ⦁ Keep up to date with relevant training material and courses provided by MBAup Training Centre and Global Training. ⦁ Organizing in-house training for technicians and apprentices. ⦁ Create TIPS cases, review cases and close case with feedback for R&D.⦁ Organize, clean and assess workshop special tools.

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  Mercedes-Benz Brighton

  • Brighton, Victoria, Australia

  • Certified Mercedes-Benz and AMG Diagnostic Technician. Certified High-voltage Technician.

    • May 2014 - Feb 2022
    • Brighton, Victoria, Australia

    ⦁ Carried out diagnosis and repair to the highest standard expected of Mercedes Benz customers.⦁ Retained the very highest levels of customer satisfaction to ensure long-term retention of customers within the authorized retail network.⦁ Accurate assessment of High-Voltage components when required. ⦁ Accurate ordering of high-value parts using electronic parts catalogue. ⦁ Carried out routine stocks checks when required. ⦁ Provided aid to diagnostic technicians and system technician with testing analysis and fault rectification. ⦁ Keep up to date with relevant training material and courses provided by MBAup Training Centre and Global Training. ⦁ Organizing in-house training for technicians and apprentices.⦁ Maintained the top CSI and FFV result with NGP group ⦁ Create TIPS cases, review cases and close case with feedback to MBAup and R&D.⦁ Organize, clean and assess workshop special tools

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  Antares Parma S.r.l.

  • Parma, Emilia-Romagna, Italy

  • Certified Mercedes-Benz and AMG Diagnostic Technician. Certified High-voltage Technician.

    • Jan 2009 - Apr 2014
    • Parma, Emilia-Romagna, Italy

    ⦁ Started as a system technician, progressing to Diagnostic technician and achieving the certificate of excellence as “Certified Diagnostic Technician” in January 2013.⦁ Intensive use of IT in both diagnosis vehicles and the recording of vehicle and customer information. ⦁ Carried out diagnosis and repair to the highest standard expected of Mercedes Benz and Smart customers.⦁ Retained the very highest levels of customer satisfaction to ensure long-term retention of customers within the authorized retail network.⦁ Keep up to date with relevant training material and courses provided by Mercedes Benz Italy and Global Training.⦁ Actively involved on the 24 Hours service. Achieved the highest scores with the repairs within the 24H service on road time frame repairs. ⦁ Achieved monthly productivity targets. ⦁ Independently worked on repair orders in the specialist area.⦁ Create TIPS cases, review cases and close case with feedback to MBAup and R&D.

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  INTERAUTO group & MOTOR Ferrari service

  • Parma, Emilia-Romagna, Italy

  • System Technician for Mercedes-Benz, Ferrari and Maserati.

    • Jan 2007 - Dec 2008
    • Parma, Emilia-Romagna, Italy

    ⦁ Started as maintenance technician, progressing to system technician. ⦁ Retained the very highest levels of customer satisfaction to ensure long-term retention of customers within the authorized retail network.⦁ Keep up to date with relevant training material and courses provided by Mercedes Benz Italy, Global Training and Ferrari Factory. ⦁ Actively involved in track days technical support with Ferrari and Maserati. ⦁ Achieved monthly productivity targets. ⦁ Independently worked on repair orders across the four brands

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  CAPELLI AUTOMOBILI S.R.L.

  • Casalmaggiore, Lombardy, Italy

  • Maintenance Technician Opel GM

    • Apr 2003 - Dec 2006
    • Casalmaggiore, Lombardy, Italy

    ⦁ Carried out repair and servicing to the highest standard. ⦁ Independently worked on repair orders across mechanical and electric systems. ⦁ Keep up to date with relevant training material and courses provide by Opel Italy.⦁ Achieved monthly productivity targets.

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  Autoclub spa Parma ITA

  • Parma, Emilia-Romagna, Italy

  • Maintenance Technician Fiat-Alfa-Lancia

    • Jun 1998 - Mar 2003
    • Parma, Emilia-Romagna, Italy

    ⦁ Started as apprentice, progressing to maintenance technician.⦁ Carried out repair and servicing to the highest standard. ⦁ Independently worked on repair orders across mechanical and electric systems. ⦁ Keep up to date with relevant training material and courses provide by FIAT. ⦁ Actively involved in FIAT 600 Electra project.