Experience

• 

  U.S. Department of Veterans Affairs

  • Police Officer

    • Nov 2015 - Aug 2020

    +Provided physical protection/security of veterans, visitors, employees, and government and civilian property by performing both foot and vehicle patrol.+Determined enforcement of all offenses against criminal laws of the United States and policy violations. +Properly documented any violations of State law, Federal law, or VA policies reported by employees+Routinely provided customer service by communicating with patients, visitors, and employees to build trust within the Temple VA Healthcare system.+Respond to all threats and numerous panic and distress alarms on VA controlled property ;this includes 911 calls, medical emergencies, fires and all criminal activity.+Monitored and upholds all directives and regulations and laws by issuing citations for observable violations on federal property. +Generated police reports for all incidents and accidents, while following the standard operating procedures set forth by VACO and local VA hospital policy. +Performed police dispatch operations including monitoring CCTV cameras, answering and dispatching officers to 911 calls. Dispatch duties also included monitoring 1000+ alarms for the Stanley can Simplex security systems. +Processed information through TLETS in order to assist officers with traffic stops.+Responded to medical emergencies and provided CPR as needed.

  • Medical Support Assistant

    • Aug 2015 - Nov 2015

    +Made initial phone calls to veterans to determine if they opt in/out of the Veterans Choice Program.+ Made phone calls to veterans/community vendors/ facilities to verify attendance at scheduled appointments, answer questions, and resolve basic issues. +Documented phone calls in the Computerized Patient Record System (CPRS) following established guidelines.+Reviewed daily the consult report to identify the status of all open community care consults to determine if additional action is required by PAS staff. +Made initial phone calls to veterans to determine if they opt in/out of the Veterans Choice Program. +Made phone calls to veterans/community vendors/ facilities to verify attendance at scheduled appointments, answer questions, and resolve basic issues. +Documented phone calls in the Computerized Patient Record System (CPRS) following established guidelines.+Ensured timely receipt of medical records from community providers/facilities.+Established constructive and effective working relationships with staff to effectively process community care consults, schedule appointments, resolve issues, and ensure ongoing patient (and vendor) satisfaction. +Utilized various computer equipment, software packages and systems (FBCS, VISTA, Microsoft Office, CPRS) and troubleshoot minor problems. +Assisted in the monthly and quarterly collecting, compiling, tracking and analyzing of statistical information to meet program goals and guidelines to include internal reviews, quality measures and program efficiency assessments.+Served as a resource and advocate in the protection of Veteran/family and staff rights.

• 

  Austin Community College

  • Austin, TX

  • Assistant VA Representative

    • Feb 2010 - Jul 2012
    • Austin, TX

    +Assisted over 2000 student veterans with necessary veteran benefits, forms and paperwork+Filed and organized student veterans records using Datatel+Delivered exceptional customer service by providing student veterans with personal experiences filing for benefits+Guided student veterans to necessary resources to successfully enroll in college+Researched federal benefits to provide veterans with more accurate and up to date information+Assessed veteran clients in accordance with standard operating procedures to obtain various specified information, such as person's name, address, age or state of residency.+Compiled, recorded, and coded results or data from interview, utilizing "Datatel" or specified form.+Explained form objectives and procedures to veterans and interpreted federal form questions to help veterans comprehension.+Identified and reported problems in obtaining valid data.+Meet with supervisor daily to submit completed assignments and discuss progress.+Assisted individuals in filling out applications, questionnaires.or federal forms.

• 

  G4S

  • Las Vegas, NV

  • Armed Security Officer

    • Jan 2008 - Jun 2008
    • Las Vegas, NV

    +Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.+Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.+Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.+Answered alarms and investigated disturbances.+Circulated among visitors, patrons, or employees to preserve order and protect property.+Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.+Escorted or drive motor vehicle to transport individuals to specified locations or to provide personal protection.+Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.+Answered telephone calls to take messages, answer questions, and provide information during non-business hours.+Informed persons of rule infractions or violations, and evicted violators from premises, using force when necessary.+Supervised other security officers.

• 

  United States Air Force

  • various duty stations

  • Security Forces

    • Apr 2003 - Oct 2007
    • various duty stations

    +Collaborated with NATO to insure safety of all personal on base by responding to rocket attacks.+Lead, managed, supervised, and performed force protection duties, including use of deadly force to protect personnel and resources. +Protected nuclear and conventional weapons systems and other resources. Performs air base defense functions contributing to the force protection mission. +Controlled and secured terrain inside and outside military installations. +Defended personnel, equipment, and resources from hostile forces. +Operated in various field environments, performed individual, and team patrol movements, both mounted and dismounted, tactical drills, battle procedures, convoys, military operations other than war, antiterrorism duties, and other special duties. +Operated communications equipment, vehicles, intrusion detection equipment, crew-served weapons, and other special purpose equipment. +Applied self-aid buddy care, lifesaving procedures, including cardiopulmonary resuscitation, as first responder to accident and disaster scenes.+Provided armed response and controlled entry. +Detected and reported presence of unauthorized personnel and activities. +Implemented security reporting and alerting system. +Enforced standards of conduct, discipline, and adherence to laws and directives. +Directed vehicle and pedestrian traffic. +Investigated motor vehicle accidents, minor crimes, and incidents. +Operated speed measuring, drug and alcohol, and breath test devices. Apprehends and detains suspects. +Searched persons and property entering the installation for security measures. +Secured crime and incident scenes. +Conducted interviews of witnesses and suspects. +Obtained statements and testifies in official judicial proceedings. Responds to disaster and relief operations. +Planned policies, procedures, and detailed instructions to implement SF programs.+Provided oversight, guidance, and assistance to commanders wing.