Experience

• 

  Arup Laboratories

  • Automation It Systems Engineer
• 

  ARUP Laboratories

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Automation IT Systems Engineer

    • Jul 2022 - Present

  • PC Hardware Support Specialist III

    • Dec 2014 - May 2023

    Support 5 seperate engineering departments with all IT related issues and questions. Plan, spec, budget and build PC's from parts and assure all computers meet corporate requirements. Provide Applications Admin and database management functions for various software. Administrate backups of all operating systems on supported PCs. Deploy and install security cameras for Laboratory instruments to ensure continuous functionality. Ensure all automation laboratory instruments function as intended after deployment through maintenance and upgrades.

• 

  Unisys

  • Salt Lake County, Utah, United States

  • Team Lead / L2

    • Nov 2010 - Dec 2014
    • Salt Lake County, Utah, United States

    Manage Team of 26 agents as well as provide support for additional related projects on the call floor. Handle advanced escalations and technical troubleshooting within an enterprise environment. Provide supervisory functions such as call and ticket monitoring as we as providing feedback and train...

• 

  Qwest Communications International, Inc.

  • Salt Lake County, Utah, United States

  • DSL Support Technician

    • Jan 2004 - Jan 2006
    • Salt Lake County, Utah, United States

    Provide networking/desktop support and perform follow up and record keeping tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support for customers.