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Matthew Saiki

Intake Coordinator at Sourcewise
Intro Book
Seasoned professional with experience in customer-facing roles and digital marketing.
  • Claim this Profile
Location
Sunnyvale, California, United States, US
Skills
  • Digital Marketing
  • Mba
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Bio

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Matthew Saiki is a seasoned professional with diverse experience in customer-facing roles, including Cashier/ Customer Service Associate, Intake Coordinator, and Prep Foods Associate Team Leader. He holds an MBA and has worked in various industries, including retail, food service, and customer service. Matthew has also honed his skills in digital marketing, having worked with companies like Sourcewise, Whole Foods Market, and Classic Vacations. His experience in customer service, sales, and leadership has equipped him with the skills to excel in a variety of roles.

Experience

  • Sourcewise
    • Intake Coordinator

  • Sourcewise
    • Santa Clara, California, United States
    • Intake Coordinator
      • Jun 2023 - Present
      • Santa Clara, California, United States

      Respond to phone calls and e-mails requesting service from Meals on Wheels Department.. Conduct screenings during onboarding process over phone. Activating and deactivating service for clients. Answering general questions regarding company policies. Troubleshoot client account issues. Perform assessments on client accounts. Act as liaison between clients and food contractor. Provide support for nutrition specialists.

  • Whole Foods Market
    • Cupertino, CA
    • Prep Foods Associate Team Leader
      • Feb 2019 - Present
      • Cupertino, CA

      Assist in the training of new hires. Assist in leadership duties when supervisors are not present. Prepare food orders per customer request. Answer general questions from customers regarding company policies. Restock shelves with items. Prep and cook chickens. Clean work areas per health laws.

  • Home Depot/Your Other Warehouse
    • Sunnyvale, CA
    • Cashier/ Customer Service Associate
      • Jan 2017 - Present
      • Sunnyvale, CA

  • Home Depot
    • Sunnyvale, CA
    • Cashier/ Customer Service Associate
      • Jan 2017 - Present
      • Sunnyvale, CA

      Greet customers as they enter store. Answer general questions regarding product and company policies. Assist customers load vehicles with merchandise. Assist customers locate items on shelves. Process returns and exchanges, and refunds. Ring up customers as they leave store.

  • Target
    • Sunnyvale, CA
    • Backroom Associate
      • Aug 2009 - Dec 2009
      • Sunnyvale, CA

      Locate back stock merchandise on backroom shelves. Create labels for merchandise that does not have correct label. Pull back stock merchandise from backroom shelves quickly and accurately upon request from sales floor. Receive new shipments of merchandise. Push merchandise onto sales floor and accurately shelve items. Assist sales representative locate, and pull merchandise for sales floor.

  • Classic Vacations
    • San Jose, CA
    • Reservations/ Sales Agent
      • Jun 2006 - Oct 2006
      • San Jose, CA

      Answered phone. Quoted prices on, and sold travel packages. Processed salesorders. Answered trouble calls. Answered questions regarding insurance, andcompany policies. Assisted customers with company website issues. Verifiedairline, and hotel availability. Changed, and updated customer reservations.Researched work history on customer reservations. Verified status on customertravel documents. Answered general questions regarding hotels, anddestinations. Took payments over phone. Researched, and resolved billingissues.

  • American Peptide
    • Materials Handler
      • Aug 2004 - Jun 2006

      Prepared merchandise for shipping. Packaged sales orders for shipment.Inspected vials prior to shipping sales orders. Verified status of salesorders. Documented inventory status of sales orders.

  • Apple Vacations
    • San Jose, CA
    • Reservations/ Sales Agent
      • Jun 2001 - Apr 2004
      • San Jose, CA

      Answered phone. Quoted prices on, and sold travel packages. Processed salesorders. Answered trouble calls. Answered questions regarding insurance, andcompany policies. Assisted customers with company website issues. Verifiedairline, and hotel availability. Changed, and updated customer reservations.Researched work history on customer reservations. Verified status on customertravel documents. Answered general questions regarding hotels, anddestinations. Took payments over phone. Researched, and resolved billingissues.

  • Stoesser Register Systems
    • Mtn. View, CA
    • Customer Service/ Sales Associate
      • Aug 2000 - Mar 2001
      • Mtn. View, CA

      Answered phone. Quoted prices on, and sold parts for printing equipment.Processed sales orders. Answered trouble calls. Answered questions regardingcompany policies. Assisted customers with company website issues.Processed RMAorders. Verified availability of parts with inventory department prior toshipping sales orders. Verified shipping status of sales orders with shippingdepartment. Created parts numbers for new parts. Changed, and updated customeraccounts. Researched work history on customer accounts. Answered generalquestions about parts. Took payments over phone. Researched, and resolvedbilling issues.

  • Pacific Gas & Electric
    • San Jose, CA
    • Customer Service Representative
      • May 2000 - Aug 2000
      • San Jose, CA

      Answered phone. Quoted prices on, and sold various services. Processed salesorders. Answered trouble calls. Answered questions regarding company policies.Assisted customers with company website issues. Scheduled service appointments.Troubleshot service issues. Answered general questions regarding services, andenergy saving tips. Changed, and updated customer accounts. Researched workhistory on customer accounts. Made payment arrangements with customers. Tookpayments over phone. Researched, and resolved billing issues.

  • TCI Cablevision
    • San Jose, CA
    • Customer Service/ Sales Associate
      • Feb 1999 - Mar 1999
      • San Jose, CA

      Answered phone. Quote prices on, and sold various services, and equipment.Processed sales orders. Answered trouble calls. Answered questions regardingcompany policies. Assisted customers with company website issues. Scheduledservice appointments. Troubleshot service issues. Answered general questionsregarding services, and special packages. Changed, and updated customeraccounts. Researched work history on customer accounts. Made paymentarrangements with customers. Took payments over phone. Researched, and resolvedbilling issues.

  • MobileComm
    • Mtn. View, CA
    • Major Accounts Representative
      • Aug 1997 - Jan 1998
      • Mtn. View, CA

      Answered phone. Quoted prices on, and sold various services, and equipment.Processed sales orders. Answered trouble calls. Answered questions regardinginsurance, and company policies. Troubleshot service issues. Processed returns,and exchanges. Answered general questions regarding services, and equipment.Provided general support for sales staff. Managed 27 major accounts. Changed,and updated client accounts. Researched work history on client accounts.Upgraded, and downgraded client services. Activated, and deactivated clientservices. Took payments over phone. Researched, and resolved billing issues.

Education

  • 1988 - 1992
    San Jose State University
    BS, Journalism

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