Experience

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  MEGA International

  • France
  • Software Development
  • 700 & Above Employee

  • Director of Professional Services

    • Oct 2017 - Present

    • Lead Professional Service team of Business Consultants and Product Engineers in support of client engagements.• Manage day-to-day operations of North America Professional Service organization.• Recruit and mentor a team of high performing Professional Service consultants and engineers.• Build key customer relationships to establish a trusted partner relationship with clients and project stakeholders.• Contribute to request for proposals (RFPs) and actively engage in sales opportunities to position services capabilities as part of the value propositions.• Partner with Sales team to qualify, scope, and lead the development of Professional Service offerings to ensure adequate project backlog exists to sustain the business.• Design engagement plans, schedules, success criteria, and scope work efforts to fit client needs • Forecast and manage revenues and billings to meet financial targets.• Manage and balance team workload and assignments to ensure projects and deliverables are completed on time, within budget, and at a high level of customer satisfaction.

  • Engagement Manager / Knowledge and Training Manager

    • Mar 2020 - May 2022

    • Manage Professional Service team and engagements for Fortune 100 clients.• Develop and build relationships with customers to ensure they are optimizing products and services to receive the highest ROI.• Review customer issues and concerns and seek to improve all aspects of the customer experience.• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products and approach for meet their needs.• Design, deliver, and manage training and knowledge management program for North America Professional Service team. • Develop standardized Professional Services delivery packages to facilitate implementation and sales of service engagements.

• 

  MEGA International

  • Raynham, MA

  • Principal Consultant

    • Jun 2011 - Oct 2017
    • Raynham, MA

    • Provide Enterprise Architecture (EA), Business Architecture (BA), Application Portfolio Management (APM), and software consulting services to key organizational stakeholders to develop/enhance Enterprise Architecture practice and methodology.• Work with business leaders to capture, define and model IT architecture, processes, capabilities, goals & objectives. • Prepare, develop, and deliver onsite/offsite client training on various software modules.• Provide modeling and EA methodology instruction and documentation tailored to customer’s objectives and needs.• Build and deliver client specific software rollout recommendations, including customization of software and analytics/reports to meet client specific needs.

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  Cengage Learning

  • Quality Assurance Tester

    • Jun 2007 - 2011

    • Review technical publications to ensure procedural/technical accuracy and quality of material and recommend improvements.

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  Milton Academy

  • Associate Director of Business Services and Special Programs

    • Dec 2004 - Oct 2010

    • Managed vendor services, including $2M dining and retail operations, bookstore, student transportation programs, office supply purchasing program, and special/summer program administration to ensure a high level of service and financial goals were met.• Project management of various high exposure construction and operational activities throughout institution, including construction of a $20M+ new science building construction project, $3M+ kitchen renovation, relocation and set-up of temporary kitchen/dining facility, and relocation of health center. • Created requests for proposals (RFPs), managed proposal process, analyzed results, and negotiated contracts in excess of $2M per year to ascertain high quality service at the lowest possible cost. • Analyzed financials, created cost and pricing analysis, and evaluated/recommended the best courses of action for senior management.

• 

  Tweeter

  • Human Resource Representative

    • Apr 2004 - Dec 2004

    • Oversaw over 20 locations throughout New England and New York to ensure compliance with all state and federal labor laws.• Provided guidance to retail, distribution, and installation departments regarding all HR-related matters such as compensation, employee relations, and staffing.• Exceeded hiring objectives through the development of an aggressive multi-dimensional campaign; and reduced staffing/turnover by 10% by improving hiring practices • Nominated for employee of the month five times within first six months of employment.

• 

  RCN

  • Human Resource Generalist

    • Dec 1999 - Sep 2003

    • Managed staffing team to ensure 450-person technology and call center facility was effectively staffed with high caliber employee and advised Senior Management on HR matters.• Created training programs and conducting seminars for Supervisors and Management to help develop leadership abilities. • Met hiring goals of doubling staff within nine months (225 to 450) by creating advertising/media campaigns to draw the highest quality candidates while attracting, screening applicants, interviewing, and hiring potential employees.• Ensured the company was in compliance with all Federal/State/Local labor laws.• Created employee retention and absenteeism programs that decreased turnover and retained key employees.• Established a standard hiring, screening, and applicant tracking process for numerous customer care facilities across the company.

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  AMC Theatres

  • Senior Manager

    • Jan 1990 - Oct 1999

    • Directed daily operations and supervised management teams and 300+ staff level employees.• Managed cash flows in excess of $100K per day, and doubled profits of theatre complex within five years.• Collaborated with town officials during expansion and construction process to ensure compliance with regulations.• Designed budgets and schedules for multiple $1M+ theatre complexes.• Achieved lowest payroll costs within 50 unit division area.• Hired and trained managers and front line staff in daily operational tasks.• Resolved mechanical and computer related difficulties.• Coordinated all aspects of opening new 24-screen theatre complexes.

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  Army National Guard

  • Sergeant

    • May 1989 - May 1995

    • Squad Leader.• Twice awarded Army Achievement Medal.