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Matthew Prybylski is a seasoned IT professional with 17 years of experience in Information Technology and Software, currently serving as an IT Service Support Specialist II at Snap On Tools. Throughout his tenure, Matthew has consistently demonstrated exceptional technical expertise, developing and implementing a tape archiving application that reduced daily processing time by 3 hours. He has also played a pivotal role in various system maintenance projects, ensuring data integrity and system efficiency. Matthew's expertise has been sought after by multiple departments, and he has effectively resolved critical system issues. Matthew holds a Bachelor's Degree in Computer Science from Carthage College (2012) and an Associate's Degree in Computer Science from Gateway Technical College (2008).

Experience

    • IT Service Support Specialist II
      • Apr 2007 - Present

      Over hauled and developed a tape archiving application / database to track offsite tapes and system restores, reducing the tape archiving process by 3 hours daily. Key team member during various system maintenance projects. Responsible for system backups and system restores ensuring efficiency and data integrity. Serve as a resource for many departments to resolve critical system issues. Monitor critical system messages and job processes ensuring that important business protocols are met.

    • Contacts Administrator
      • Apr 2003 - Apr 2007

      Exceeded goals for annual funding performance for 2003, 2004, 2005, and 2006Accurately document customer contact history, ensuring that vendors are funded in a timely manner. Provide backup support to the sales department, thus expediting the funding process.

Education

  • 2009 - 2012
    Carthage College
    Bachelors Degree Information Systems, Computer Science
  • 2003 - 2008
    Gateway Technical College
    Associates Degree, Computer Science

Suggested Services

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Industry Focus. “Information Technology and Services”

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