Experience

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  Corewell Health

  • Hospitals and Health Care
  • 700 & Above Employee

  • Program Director

    • Jun 2024 - Present

  • Quality Manager

    • Feb 2022 - Jun 2024

    • Manage and coordinate quality, safety, and process improvement (PI) projects, including providing data analysis, quality and PI education and training, process flow, and operational analysis.• Collaborate with hospital, medical, and health system leadership to identify opportunities for improving quality metrics, as well as growing/expanding the Medicine and Emergency Medicine service lines to achieve higher quality care and lower costs.• Responsible for the operational and capital budget process for the hospital’s Internal Medicine and Emergency Medicine departments, including both area’s restricted funds and specialized programs, monitoring actual to budgeted costs to identify cost reduction strategies.

  • Business Director (Interim)

    • Nov 2022 - Mar 2023

    • Participate in decision-making processes for Surgical Services in conjunction with finance, executive leadership and medical staff leadership in strategic planning, operational and capital budget development, allocation of resources, including FTEs, equipment, and systems.• Assist in developing revenue and budgets for all Surgical Services’ 24 total cost centers, minimizing budget variances, and implementing cost containment measures for operational expenses.• Leverage appropriate and available statistical reporting measures to produce meaningful reports that enable managers and staff to make sound operational decisions and identify and apply appropriate performance metrics and benchmarks to assist with process improvement initiatives.

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  Corewell Health

  • Hospitals and Health Care
  • 700 & Above Employee

  • Business Manager

    • Feb 2020 - Jan 2022

    • Analyze hospital-wide quality and patient throughput data to provide recommendations to leadership, through data analytics, on how best to achieve operational and strategic goals.• Manage the hospital’s Quality Analytics team, consisting of Clinical Decision Support Project Mangers, including their hiring/training, work assignments, and professional development, to support the hospital’s operational and process improvement goals.

  • Quality Improvement Specialist

    • Aug 2019 - Jan 2020

    • Optimized the hospital’s hand hygiene auditing system, leveraging technology to make the collection and tabulation of data more streamlined.

  • Administrative Fellow

    • Jun 2017 - Aug 2019

    • Operationalized the conversion process, logistics, and communication plan for Beaumont Health’s 24,000 scrub-wearing staff members into an efficient, consistent, color-coordinated scrub uniforms easily identifiable to patients, along with securing a $500,000 expenditure from Executive Leadership.• Directed the Therapeutic Music program, partnering with a third-party vendor to provide Certified Music Practitioners for the health system, growing the program in size by 14% and managing it’s $75,000 budget to stimulate a healing environment for patients, families, and staff.• Project Manager (PM) for the Mother’s and Children’s Clinical Care Program for the health system, coordinating and leading teams to strategically plan service line development, redesign the maternal-newborn transfer process and standardize maternal education.

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  Gateway Regional Medical Ctr

  • Granite City, IL

  • Medical Secretary

    • Feb 2015 - May 2017
    • Granite City, IL

    • Coordinated the scheduling and registration of physical, occupational, and speech therapy sessions, routinely acting as the lead point of contact to facilitate an exemplary patient experience. • Fueled a 7% decrease in patient absentee and cancellation rates by creating a standardized script wi...

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  Barnes-Jewish Hospital

  • St Louis, Missouri, United States

  • Administrative Intern: Siteman Cancer Center

    • May 2016 - Aug 2016
    • St Louis, Missouri, United States

    • Developed a business plan for the movement and expansion of the Cancer Care Clinic, a cancer urgent care center, including analysis of clinical operations and how to operationalize it’s move.

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  University of Illinois at Urbana-Champaign

  • Urbana, IL

  • Assistant Manager, Foellinger Auditorium

    • Mar 2009 - May 2012
    • Urbana, IL

    • Supervised the auditorium operations, ensuring that everything was running smoothly and efficiently while also overseeing event planning and customer management.