Experience

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  Mccarthys

  • General Manager

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  McCarthys

  • New Zealand
  • Information Technology & Services
  • 1 - 100 Employee

  • General Manager

    • Sep 2022 - Present

  • Business Systems Analyst

    • Aug 2017 - Sep 2022

    McCarthys provides enterprise level software for the Meat Processing Industry.Product Owner: Responsible for key account management, setting the product strategic direction and roadmap, and overseeing delivery against the roadmap.Project Manager Production Planning: Responsible for the delivery of the Production Planning Project, a multi-year project modernisiing McCarthy's Production Planning product with a focus on business decision support and automation.

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  MUSAC Ltd

  • Head of Innovation

    • Oct 2016 - Aug 2017

    MUSAC provides outstanding Student Management, Library Management and Financial Management software to schools.Member of the Senior Leadership Team reporting to the CEO and Governance Board responsible for setting and delivering MUSAC’s Innovation & Development Strategy into new and existing markets, with a focus on diversifying overall market exposure and revenue source.

  • Innovation & Business Intelligence

    • Nov 2015 - Oct 2016

    Responsible for leading MUSAC's Innovation and Business Intelligence product development, setting the strategic product direction, product ownership and backlog management and the design, development and implementation of MUSAC's BI architecture.

  • Customer Service Manager

    • Oct 2011 - Oct 2015

    Member of the Senior Leadership Team reporting to the CEO, responsible for setting and delivering MUSAC’s Customer Engagement Strategy including post-sales support, training and issue resolution to 1,500+ Customers and 10,000+ Users

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  Mighty River Power

  • Palmerston North

  • Wind Development Technician

    • Aug 2009 - Oct 2011
    • Palmerston North

    Mighty River Power is one of New Zealand’s largest electricity companies – with its core business based on reliable, low fuel-cost electricity generation complemented by sales to homes and businesses.Responsible for the management of prospective wind farms, including asset installation and life cycle, site health and safety and assisted with the engagement of key community stakeholders.

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  SITEL New Zealand Limited

  • United States
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • Operations Manager

    • Jan 2008 - Aug 2009

    SITEL is a global outsource provider of customer experience management helping the largest brands in the world retain and grow their customer base.Responsible for the leadership, management and development of the service delivery team (7 direct and 150 indirect reports) supporting 3 products lines across 2 locations including budget, personnel and service delivery as well as managing key client (b2b) relationships.

  • Account Manager

    • Jul 2006 - Apr 2008

    SITEL is a global outsource provider of customer experience management helping the largest brands in the world retain and grow their customer base.Responsible for management of client (b2b) relationship for key accounts, project management of all changes within the business and continued oversight of the workforce management team.

  • Senior Queue Analyst

    • Jan 2005 - Jul 2006

    SITEL is a global outsource provider of customer experience management helping the largest brands in the world retain and grow their customer base.Responsible for the leadership, management and development of the Workforce Management Team (4 direct reports) delivering business analytics, resource management, and scheduling across 2 sites, 5 product lines and 360 staff and reviewing all business processes across the business, requirements gathering and process documentation, improvement recommendations and implementation.