Experience

• 

  Interduct UK Ltd

  • United Kingdom
  • Facilities Services
  • 1 - 100 Employee

  • Project Manager

    • Dec 2021 - Feb 2024

  • Operations Manager

    • Jan 2019 - Dec 2021

• 

  New Challenge

  • Seeking management role

    • Aug 2018 - Dec 2018

• 

  Home School Teacher

  • Oxford, United Kingdom

  • Training Mindfulness Teacher and Coach

    • Feb 2015 - Aug 2018
    • Oxford, United Kingdom

    I took this time out as a sabbatical to home school my child through his school years 8, 9 and 10.

• 

  Clintons (AG Retail Cards Limited t/a Clintons)

  • Midlands

  • District Manager

    • Nov 2013 - Jan 2015
    • Midlands

    *17 Stores - £13.8 mil annum Successfully opened two New Stores primarily through recruiting and training expert teams to deliver service, brand standard expectancy and the change in company strategy.Owned and attended 14 refits and refurbishments, increasing my personal skill development which in turn strengthened service and standard best practice expectations within my division. As a consequence, through individual management and team development, district store scoring trended positive results. Promoted 2 managers into senior roles through effective leadership, communication and motivational ability.

• 

  Select Fashion Retail

  • Mid - East England

  • Regional Manager

    • Jul 2012 - Apr 2013
    • Mid - East England

    • 07/2012 – 01/2013 (6 months) – Divisional Manager – London, Midlands & East Anglia * 21 Stores – £14.9 mil annum * Period trend positive LFL * 2nd Division on target % * Full Commercial and P&L accountability * New store opening and refits

• 

  Blacks Leisure Group

  • United Kingdom
  • Retail
  • 300 - 400 Employee

  • Regional Manager

    • Jul 2011 - Jun 2012

    •07/2011- 06/2012 - Area Manager – Outer London - £12.3 mil annum 15 stores * Dual Fascia across multiple county areas. * Taken on area specific with the emphasis focused on management performance development. * Consistently in the top 3 in the multi KPI business league table. * Final qtr 6.5% ahead of company and region. * Customer conversion 18-20% vs co average 13% * Results achieved through data analysis & action and people focus. * Head Office Project work undertaken to review and update company policies and procedures, provide area manager support as part of the business induction module. * Report to Regional Director.

  • Regional Manager

    • Aug 2010 - Jul 2011

    •08/2010–07/2011 - Area Manager – Midlands -£20 mil annum 21 stores * Dual Fascia across multiple county areas. * Key Conversion KPI consistently 1st in the business. * Customer conversion 23% vs co average 12% * Opened 3 New High Profile Concept Stores in area manager capacity. * Report to Regional Manager.

  • New Stores Project Manager

    • Jan 2010 - Aug 2010

    •01/2010-08/2010 - New Stores Project Manager - Head Office and Field Role *Non-existent process and procedure previously in the business; Identified and conceptualized role dynamics and implemented through bringing each stakeholders accountability independently into the process. Stakeholders as listed below:Retail Operations; Finance; Estates; IT; HR; Training; Recruitment; Buying; Merchandising; Marketing; Logistics, Health & Safety; Security; Loss Prevention; E-Commerce; Customer Services; Retail Support; External Business Department – events; Suppliers and key clothing brands.*Financial governance over New Stores incl. budget sign off.*Initiated and rolled out the pre-retail process in warehouse.*Provided operational support to the field operations team in order to deliver set milestone objectives.*Drafted Induction manual for new management training teams.*Successfully coordinated the opening of 8 multi fascia ‘fashion led’ stores concurrently across the country, converted fascia on 3, closed 3, and revamped 2 stores.*Presented to the Board updates, developments & proposals weekly.

  • Area Manager Designate

    • Aug 2009 - Feb 2010

    Support role to the Area manager – Initiation of the AMD business model.

  • Town Manager

    • Feb 2009 - Aug 2009

    £4.6 mil annum 3 stores

  • Out Of Town Store Manager BLG - £1.7 mil

    • Nov 2007 - Feb 2009

  • Store Manager

    • Sep 2006 - Nov 2007

  • Seconded Trainee Area Manager

    • Nov 2005 - Sep 2006

  • Store Manager

    • Oct 2004 - Nov 2005

    £1.1 mil

• 

  Oxford Summer School

  • Graduate

    • Aug 2009 - Aug 2009

• 

  Truworths

  • Durban, South Africa

  • 2 Tier Sales Floor and Concessions Manager

    • Jan 2002 - Sep 2004
    • Durban, South Africa

• 

  SPAR

  • Durban Area, South Africa

  • Assistant Superstore Manager

    • Jan 2000 - Jan 2002
    • Durban Area, South Africa

• 

  Point Yatch Club and Functions Centre.

  • Durban Area, South Africa

  • Food & Beverage Manager; Functions Manager

    • Jan 1998 - Jan 2000
    • Durban Area, South Africa

• 

  Southern Sun Hotels

  • Durban Area, South Africa

  • Food & Beverage Manager; Events Co-ordinator.

    • 1996 - 1998
    • Durban Area, South Africa

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  South African Airforce

  • Durban Area, South Africa

  • SA Airforce Police; Airforce Base Sentry.

    • 1989 - 1991
    • Durban Area, South Africa