Experience

• 

  Melaleuca:The Wellness Company

  • United States
  • Personal Care Product Manufacturing
  • 700 & Above Employee

  • Senior Business Development Specialist

    • Jan 2024 - Present

    - Similar to the previous role, inspiring our stellar Senior Independent Marketing Executives to drive success in their businesses and belief in their leadership and personal business growth!- Contribute to and complete management assigned projects.- Advises and educates Independent Marketing Executives on best practices, policies, commissions, and all other business related needs.- Provides desktop support for the company websites and business tools.

  • Business Development Specialist

    • May 2023 - Jan 2024

    - Inspires our stellar Independent Marketing Executives to drive success in their businesses!- Advises and educates Independent Marketing Executives on best practices, policies, commissions, and all other business related needs.- Provides desktop support for the company websites and business tools.- Team Lead: - - Responsible for team leadership and projects assigned by management.- - Evaluating calls and coaching team members to set goals, and improve team performance.

  • Customer Support Specialist

    • Jan 2023 - May 2023

    - Leverages experience to help customers resolve shipping and product concerns.- Provides desktop support for the company website.- Successfully saves customers through troubleshooting and product/account concern resolution.- Star Performer (June)

• 

  Mealthy

  • United States
  • Food and Beverage Services
  • 1 - 100 Employee

  • Online Customer/Desktop Support Management

    • Sep 2020 - Sep 2022

    • Remote desktop support manager and acting department manager.• Project Manager to build company intranet from the ground up. This increased efficiency by at least 30%-40% by making it easier to find information and enter customer requests. o Improved response time of representatives by 30% by adding standardized forms to streamline warranty requests. o Enhanced department error and defect reporting by at least 80%, helping to increase efficiency and enhance overall product quality. o Consolidates all past and current company data and reports for companywide ease of access. o Improves accessibility to training modules and remote desktop setup for current and new associates.• Manages Shopify Support - Increased customer support effectiveness by assisting team members with needs such as creating Gift Cards, creating and tracking discount codes, troubleshooting, etc.• Manages monthly and annual department reporting to management and accounting. Helping upper management stay alert to needed product improvements and reduce overhead.• Assists in streamlining company SOPs to increase company efficiency. Helping to accelerate department response time by a minimum of 30%-40%.• Manages and de-escalates customer issues requiring supervisor intervention.We are continuing to develop this project through its next phases and persist to improve on what we have started!

  • Customer Support Specialist

    • Dec 2018 - Sep 2020

    • Remote office position leveraged experience to help company increase sales and quality of service. o Resolved customer issues in product support and service questions by phone, online, and email support. o Successfully assisted 50% more customers than any other team member. o Managed individual customer retention through troubleshooting and warranty resolution.

• 

  Red Button Creative Studios

  • Remote

  • Owner / Graphic Designer

    • Jan 2008 - Dec 2018
    • Remote

    • Developed influential print and digital collateral. Including. o Project Director of brand design to expand audiences by 20%-30% for local bands such as Jim & Holly Lawrence, and Celtic Machinations. o Project Director of CD art design and advertising for Celtic Machinations album Spare Parts. o Consulted on website design and photography for Razorhill.com. Allowing group to expand to a greater audience in throughout Virginia and branch out to include online sales. o Project Director of marketing and brand design for Marcus Lawrence Personal Training. Expanding company's clientele by about 40% in Virginia, Washington DC area, and online marketplace.

• 

  Cable ONE

  • Idaho Falls, Idaho

  • Business Account Executive

    • Feb 2017 - Sep 2018
    • Idaho Falls, Idaho

    • Drove sales support and retention of new and current business subscribers by offering face to face, people-oriented consulting, and customized solutions to fit communications needs throughout southeast Idaho. o Surpassed monthly individual goal at 100%+ in assigned sales area.

• 

  Cox Business

  • Herndon, Virginia

  • Business Account Executive

    • May 2016 - Jan 2017
    • Herndon, Virginia

    • Managed sales support and retention of new and current business subscribers by offering face to face, people-oriented consulting, and customized solutions to fit communications needs throughout northern Virginia. o Drew in revenue of $2000.00 monthly and exceeded monthly 100% goal in multiple months. o Achieved 136% to goal of monthly signed contracts. (August). o Achieved 130% to individual goal of installed contracts (August). o Achieved 150% to individual goal of monthly signed contracts. (July).

• 

  Cox Communications

  • Herndon Virginia

  • Community Solutions Specialist

    • Oct 2014 - May 2016
    • Herndon Virginia

    • Drove sales and retention of new and current business subscribers by offering face to face, people-oriented consulting, and customized solutions to fit communications needs throughout northern Virginia. o Completed DCJS certification as a Personal Security Consultant. o Accomplished an average of 4+ full home installs monthly. o Drove sales at or above monthly goals of 33 to 35+ sales.

• 

  IMV

  • Remote

  • Market Researcher

    • Jul 2013 - Oct 2014
    • Remote

    • Drove completion for multiple studies for clients such as Phillips, Sony, etc. o Met individual monthly goals of 20+ surveys for multiple clients. o Attained a 90% success/completion rate on interviews with doctors and department managers.

• 

  Retroloco Marketing

  • Manassas, VA

  • Graphic Designer

    • May 2012 - May 2013
    • Manassas, VA

    • Drove successful clientele brand and identity through design with print and digital media, including all forms of marketable collateral. o Researched and interviewed specific potential clients under director's supervision. Learned the value of data-based research when identifying new markets. o Product Manager in design of contracts and marketing collateral for the Bristow Chick-fil-A and FH Furr. o Lead Designer of effective branding for Rooter Med-X. Enabled client to expand offerings and better compete in multiple states along east coast.

• 

  Brigham Young University - Idaho

  • Rexburg, Idaho, United States

  • Graphic Designer Assistant & Tutor

    • Nov 2008 - Jul 2011
    • Rexburg, Idaho, United States

    • Individually tutored students on how to effectively use the Adobe Creative Suite software. • Effectively learned to leverage multiple software platforms to create content driven design collateral. (i.e. branding, brochures, infographics, posters etc.)

• 

  Melaleuca:The Wellness Company

  • United States
  • Personal Care Product Manufacturing
  • 700 & Above Employee

  • Europe Customer Assistance / Business Development Specialist

    • Mar 2005 - Nov 2008

    • Advised Marketing Executives (business builders) in effective use of business building techniques & understanding company policies.• Assisted at least 30 customers daily to resolve debt & continue active participation in product purchasing plans.• Using tools, such as Excel, designed effective tools to automate debt collection, & best business practices.• Cross-trained in multiple skill sets including, Business Development, Customer Service, Collections, Sales, Retention.• Standardized order entry of simple products such as business cards for companies European division.

  • Customer Care Specialist

    • Oct 2004 - Mar 2005

    •Resolved 100% of customer complaints and concerns. • Effectively sold products and upsold at least 80% of customers.